Retail Assistant Branch Manager

Join to apply for the Retail Assistant Branch Manager role at Woodforest National Bank
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Woodforest National Bank is a privately owned, employee‑owned bank and a national leader in community banking. We build lasting relationships with customers and partners, volunteer in local charities, and strive to provide the best customer experience.

• Assist the Branch Manager in achieving sales and revenue goals by proactively identifying, marketing, and recommending banking products and services that benefit customers.
• Act as a “Keeper of the Woodforest Culture,” energizing the team around retail objectives and initiatives.
• Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
• Grow business deposits and loans through inside and outside calling.
• Enhance customer experience by welcoming, engaging, and building relationships with customers, community members, and retail partners.
• Embrace and lead technology‑driven customer experiences.
• Partner with a Community Development Relationship Manager to execute community engagement initiatives.
• Coaching and inspiring team members to reach their full potential and act as positive role models.
• Perform all other duties as assigned.

• Exhibit operational excellence by adhering diligently to policies and procedures.
• Maintain confidentiality, follow directions, and apply proper policies and guidelines.
• Practice branch security procedures and protect customer confidentiality.
• Perform branch servicing duties: paying and receiving, cash and vault balancing, ordering cash, cards, reports, audits and control checks, maintaining ATMs, and keeping work areas clean.
• Practice prudent expense management.
• Address customer questions and concerns by telephone or in person, or refer to an appropriate internal resource with ownership until final resolution.

• Proactive in seeking business outside the branch.
• Goal‑oriented, disciplined, strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Open to direct coaching and feedback.
• Ability to work flexible or extended hours to meet business needs; demonstrated reliability.
• Demonstrated problem‑solving ability, composure, and positive attitude with customers and team members.
• Quick learner of products, services, policies, procedures, regulatory guidelines, sales and service processes.
• Excellent organizational skills, prioritization, multi‑tasking, accuracy, and attention to detail.
• Understanding of instructions, forms, applications, financial statements, and credit reports.

• Three years of relevant and transferable sales and/or customer service experience. OR an Associate’s degree and two years of sales/customer service experience.
  OR a Bachelor’s degree and one year of sales/customer service experience.
• Demonstrable leadership ability; prior supervisory experience helpful.
• Previous in‑store banking experience preferred.
• Positive and engaging demeanor.

• High School Diploma or equivalent required.

• Full‑time.

• Mentor or lead a team of more junior staff; no formal personnel decisions.

• Up to 25% or more outside the branch or as needed by customers.

• Standing most of the time; may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting up to 30 lbs.

This job description does not exhaust the duties required of the employee and does not restrict the employer’s right to reassign duties. Woodforest is an equal opportunity employer, including disability and veterans.