Selling Technician

Position Title

Selling Technician

Join Service Experts to perform diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. This full‑time, regular position will report to the Field Supervisor or General Manager and is located at 3744 Teays Valley Road, Hurricane, WV 25526.

• Perform residential and/or light commercial service and maintenance calls under minimal supervision.
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
• Present comfort options of residential HVAC and water heater products and services to new and established customers.
• Strengthen the customer experience through a consultative sales approach focused on customer retention and satisfaction.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment and accessories in an accurate and timely manner.
• Inspect equipment and perform diagnostics to identify potential problems and prevent premature and unexpected breakdowns.
• Complete routine maintenance and equipment cleaning as needed.
• Deliver and remove parts and equipment necessary to complete service work.
• Use hand‑held devices to record all required information on customer calls and complete all forms and paperwork accurately and in a timely manner.
• Collect payment from customers and communicate with dispatch to provide accurate status reports.
• Promote products and services to customers and coordinate replacement product sales leads with the Sales and Service Coordinator.
• Ensure company property, vehicles, and tools are maintained and properly accounted for.
• Represent the company professionally, honestly, and ethically in all business matters and activities.
• Follow standard procedures and processes for vehicle stocking, part return, and ordering.
• Perform other duties as required or assigned.
• Maintain regular, reliable attendance.

• Report any unsafe conditions or hazards to the direct supervisor or manager immediately.
• Report any contravention of legislation or company policy to the supervisor or manager immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed by company program.
• Never remove or render ineffective any safety guards, devices, or clothing required to be in place.
• Comply with general rules as prescribed by company program.
• Operate devices or equipment as prescribed by company program.
• Participate in safety initiatives, teams, or committees.
• Report all injuries or incidents promptly as required by company program.
• Provide input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Work in compliance with applicable legislative requirements.

• Solid understanding of HVAC systems and experience as an Installer, Maintenance, or Service Technician.
• Technical training certification.
• Proven HVAC sales experience; preference for direct selling to consumers.
• Effective communication skills for a variety of audiences.
• Excellent interpersonal skills and ability to translate customer concerns into business solutions.
• Commitment to high‑quality, customer‑focused service.
• All valid licensing or certification required by local, state, and federal regulations.
• EPA and safety certifications required.
• Proficient mechanical aptitude and ability to operate required tools and equipment.
• Proficiency in reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems.
• Ability to start up and balance airflow, align belts and pulleys on all systems.
• Proficiency in installing basic duct fittings and repairing electronic air cleaners, refrigeration systems, and related equipment.
• Effective time‑management and organizational skills.
• Valid driver’s license and acceptable driving record.
• Availability for flexible hours and on‑call shifts as needed.
• Physical ability to stand, walk, climb ladders, and maneuver in attics, basements, and crawl spaces up to 300 lb loads.
• Ability to lift up to 75 lb and carry up to 50 lb.

• Competitive pay with…