Specialist II, Learning Commons

Title

Specialist II, Learning Commons

NE Campus Learn Center

Northeast Campus

ISP
- Instructional Sup

PT
- Regular

No

Monthly

Starting Pay - $20.10

Typical office hours are 7:30am – 9:00pm;
Monday– Friday 7:30am – 5:00pm and Saturday 10:00am - 4:00pm;
Flexibility is required as the schedule is subject to change based on department needs.

This position is not eligible for remote work

This is a part-time position, with a maximum of 19.5 hrs. per week

Reporting to the assigned campus leader, this role provides front-line customer service to students, employees, and the publicat the TCC Learning Commons. This position is responsible forcross-training in multiple areas with the ability to assist with clerical, customer service, learning lab, library, and otherprofessional duties throughout the Learning Commons.

General and Working Area-Specific Essential Performance Requirements*

• Serves as a knowledgeable resource to students, faculty, staff,and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons
• Provides consultative guidance to students, faculty, staff, andthe community regarding available resources and support services
• Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic orphone communication
• Monitors the Learning Commons to ensure user behavior policies are followed
• Inventories, orders, and checks in materials and supplies while ensuring that good safety, housekeeping, and security practices arealways followed

• Serves as a key resource for identifying and connecting stakeholders with sources of information to support learning,research, and engagement
• Makes resources and other tools available to students, faculty,and staff, including library materials, multimedia equipment,laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software
• Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners
• Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk
• Locates materials including databases and electronic resources for students and faculty
• Assists with updating and maintaining maker space hardware,software, 3D printers, and other technology including microscopes,iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools
• Provides check-in and check-out services as well as properly shelving library materials
• Assists with maintaining the Library website through content review, creation, and maintenance as assigned

• Provides experienced tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities
• Provides students with appropriate handouts and educational materials as needed
• Provides academic coaching and mentoring to current students inneed of additional academic support and study strategies
• Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
• Teaches basic certification, safety, and training courses covering all lab equipment
• Prepares and delivers workshops, which may include content creation and…