Operations Manager

Salary Range: $65-70k annually

At iFLY, our mission is to deliver the dream of flight to everyone! A global company with almost 100 vertical wind tunnels in 19 countries (corporate and franchise), iFLY offers an exciting opportunity to join a successful and innovative organization that supports your professional growth.

As the Operations Manager, you will lead and inspire the team of instructors, customer service reps and STEM educators, ensure the tunnel is fully staffed at all times, enforce the highest standards of safety, deliver an unparalleled customer experience, ensure your tunnel shows as a premium venue, and support the General Manager as needed.

• Oversee and manage day-to-day operations of the facility, ensuring seamless and efficient execution of all activities within the tunnel.
• Ensure the tunnel is fully always staffed.
• Create and manage daily flight and staff schedules to ensure optimal coverage and efficiency.
• Supervise instructors, CSRs, and STEM educators, ensuring a high standard of customer service and professionalism.
• Lead, motivate, and support the team, focusing on development, conflict resolution, and overall team satisfaction.
• Manage inventory control and ordering of supplies to ensure operational readiness.
• Manage and maintain daily reporting, including payroll and operational reports.
• Ensure your tunnel shows as a premium venue – clean, well-maintained, and presentable both inside and outside.
• Recruit, hire, train, develop, and performance manage team members.
• Assist the General Manager as needed.

• Uphold and enforce all safety guidelines and standards, ensuring a secure environment for both team members and customers.
• Perform regular safety audits and inspections to proactively identify and mitigate potential hazards.
• Ensure comprehensive and continuous training for all team members on safety protocols and emergency response procedures is completed.
• Respond swiftly and thoroughly to any safety concerns or incidents, maintaining the highest standards of safety.

• Proven experience in operations management, in a customer-facing industry.
• Strong leadership and team management skills.
• Proficiency in monitoring various business metrics and developing plans to address any gaps.
• Excellent communication skills with the ability to clearly convey objectives while inspiring and guiding a diverse team.
• Experience in talent acquisition, team development and training with proficiency in conducting performance-driven meetings and managing employee recognition and accountability programs.
• A strong commitment to safety and a proven history of enforcing safety standards.
• Detail-oriented with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office Suite.
• Familiarity with Point-of-Sale systems.

• High School Diploma or equivalent required.
• Bachelor’s degree preferred.

• Competitive Salary and performance bonus opportunities.
• Medical, dental, vision and supplemental plans.
• Paid time off (PTO).
• Parental Leave.
• Company Holidays.
• 401(k) retirement investment.
• Private Wellness Coaching.
• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services).
• Tuition reimbursement.
• Referral bonus program.
• Employee discount on retail merchandise and flight packages.
• Free flight time for team members and family.
• Ongoing training and development programs.
• Additional responsibilities may include prioritized tasks as business needs change.

• Mid-Senior level

• Full-time

• Management and Manufacturing