Third Party Specialist

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Are you a proactive problem‑solver with a knack for translating tech into customer success? Do you enjoy bridging the gap between software and service for community‑focused clients? If so, we’d love to have you join our team as a Third Party Customer Support Specialist
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In this role, you’ll be a key contributor to our Customer Support team, responsible for supporting DCI’s ancillary products and ensuring smooth implementation and utilization for our community bank clients. Your expertise helps local banks deliver modern solutions, supporting the heartbeat of Main Street economies across the country.

• Deliver 1st and 2nd level customer support for third‑party and ancillary DCI products.
• Create, log, and manage detailed case information for client inquiries.
• Assist with incoming support center calls and on‑call rotation duties.
• Coordinate with development teams on testing, documentation, specs, and release cycles.
• Install and test new software releases for DCI and third‑party applications.
• Act as a liaison with customers, ensuring complete and satisfactory use of DCI services.
• Lead and coordinate assigned project and release efforts.
• Provide backup support across departments including Education, Development, Sales, CRM, and Implementation.
• Maintain organized personal and shared work areas, and contribute to continuous improvement across support functions.

Imagine starting your day by reviewing client cases and collaborating with our development team on testing the latest software release. Then you might hop on a call to walk a bank through setting up a third‑party tool, followed by logging detailed documentation and checking in with your Ancillary Support Manager on current projects. You’ll end the day knowing that your expertise helped local banks deliver big‑league service to their customers.

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting‑edge technology and exceptional service.

You’ll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well‑being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

• The Customer Comes First – Always:
  You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude:
  We prioritize a proactive mindset over specific technical skills – you bring the right attitude and we’ll provide the tools for you to succeed.
• Open and Frequent Communication:
  Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability:
  At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do:
  We expect every decision and action to align with our values, ensuring ethical and honest business practices.

• Bachelor’s degree or equivalent work experience.
• Minimum of two years of technical experience.
• Three or more years in the financial services industry.
• General understanding of banking operations and financial data processing.
• Strong working knowledge of Microsoft Excel, Word, Office Suite, and Windows applications.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical, problem‑solving, documentation, and testing skills.
• Ability to manage multiple tasks with effective planning and time management.
• Willingness to travel and participate in on‑call rotations when needed.

• In‑depth knowledge of DCI operations and ancillary product suite.
• Familiarity with web applications and compliance regulations in banking.
• Proven experience coordinating projects or releases within a technical support or development environment.
• Background in client‑facing roles with a focus on technical troubleshooting and product education.
• Banking experience is always a plus at DCI.

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you.
Apply today!

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