Sr. 2nd Level Support Business Analyst

Sr. 2nd Level Support Business Analyst at DCI

Are you collaborative, analytical, and excited about solving complex issues that connect the dots between support and development? Do you thrive in a fast-paced, team-oriented environment where you get to help shape processes and deliver real impact to community banks? If so, we’d love to have you join our team as a Sr. 2nd Level Support Business Analyst! In this role, you’ll be embedded within the deposits development team and serve as a bridge between customer support and development staff.

You’ll be helping prioritize incoming items from support, clarify technical changes, and ensure seamless communication across teams. Whether you’re diving into issue reproduction, gathering business requirements, or providing backup assistance to support, you’ll be making a meaningful impact by enabling our community bank clients to deliver top‑tier financial services.

Key responsibilities include:

• Act as a liaison between support and development teams by investigating, documenting, and reproducing reported issues to ensure smooth handoffs and efficient resolutions.
• Participate in all SCRUM meetings, monthly customer support check‑ins, and cross‑functional discussions to maintain alignment between evolving client needs and development priorities.
• Assist with the review, triage, and prioritization of client‑reported enhancement requests and bug fixes.
• Collaborate with the development team and support staff to gather and document detailed business requirements for new features and product enhancements.
• Simplify and articulate technical changes in a way that enables support to provide accurate, customer‑friendly communication.
• Take ownership of validation efforts by collaborating across teams to reproduce reported issues, perform hands‑on functional testing, and confirm that resolutions are effective and ready for client use.
• Provide guidance to internal teams and assist support, education, or implementation teams with system‑related inquiries.
• Assist with maintaining documentation including workflows, edits to existing documentation, etc.
• Communicate issues and resolutions in the internal case tracking system.
• Contribute to process improvements by identifying patterns in recurring issues and suggesting long‑term solutions.

• Experience or familiarity with deposit processing applications or systems.
• Solid working knowledge of banking operations and financial data processing.
• Advanced understanding of financial computing tools and general PC operations.
• Strong planning, coordination, and organizational skills.

Imagine starting your day by collaborating with support to troubleshoot a complex issue reported by a client, then stepping into a SCRUM meeting to discuss priority updates with the development team. Later, you may review enhancement requests, validate a fix in a test environment, and/or document updates so support can easily communicate changes to customers. Each day, you’ll have a hand in improving both internal workflows and external client outcomes—making an immediate and lasting impact.

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting‑edge technology and exceptional service.

You’ll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well‑being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

• The Customer Comes First—Always:
  You’ll be focused on delivering the best possible experience for our clients.
• Attitude Over Aptitude:
  We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the…