Director of Retail Operations

Summary

Director Retail Operations. At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Director of Retail Operations (DRO) to be responsible for supporting all retail initiatives within a team to ensure Client and Customer retail standards are met and volume is increased. Collaborates with retail personnel at all levels, members of senior management, as well as Client and Customer contacts to maintain retail effectiveness.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

• Achieve business objectives by prioritizing, and organizing multiple retail priorities with retail personnel;
  Accomplish specific Client goals and objectives by establishing a business plan based on season and demand and directing retail appropriately.
• Achieve retail objectives through frequent and consistent interactions with Clients, Customers, and key Company personnel.
• Increase retail effectiveness by communicating and reporting all competitive information, consumer complaints, and Customer and Client concerns in a timely manner to key office personnel.
• Control expense/budget by aggressively and proactively managing retail funds and labor expenses.
• Achieve job results through coaching, counseling, and discipline of associates; monitoring, planning and appraising job results.
• Driving and travel are essential duties and functions of this job.

Job Will Remain Open Until Filled

• Project Scheduling/Coordination/Management/Maintenance:
  Achieve business objectives by prioritizing, and organizing multiple retail priorities with retail personnel;
  Accomplish specific Client goals and objectives by establishing a business plan based on season and demand and directing retail appropriately.
• Customer Relations (Internal/External):
  Achieve retail objectives through frequent and consistent interactions with Clients, Customers, and key Company personnel.
• Administration/Reporting:
  Increase retail effectiveness by communicating and reporting all competitive information, consumer complaints, and Customer and Client concerns in a timely manner to key office personnel;
  Maintain historical retail data by tracking and auditing promotions, price surveys, store audits, Client contests, reset activity, and other retail initiatives.
• Budget/Expense Control:
  Control expense/budget by aggressively and proactively managing retail funds and labor expenses.
• Supervisory:
  Complete operational requirements by scheduling and assigning associates and following up on work results;
  Maintain staff by recruiting, selecting, orienting, and training associates;
  Achieve job results through coaching, counseling, and discipline of associates; monitoring, planning and appraising job results.

• Bachelor's Degree required or equivalent experience.
• 2-4 years of experience in Regional Operations Manager within the Sales and Marketing agency industry, or a direct sales company.
• 5-7 years of Supervisory experience.
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines.
• Knowledge of Broker retail operations.
• Knowledge of retail reporting systems.

Travel and Driving are essential duties and function of this job.

Travel up to 75%.

Education Level
:
Bachelor's Degree or equivalent experience.

Field of Study/Area of Experience
:

• 2-4 years of experience in Regional Operations Manager within the Sales and Marketing agency industry, or a direct sales company.
• 5-7 years of supervisory experience.

Skills, Knowledge and Abilities
:

• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines.
• Decision making skills.
• Ability to work effectively with management.
• Well-organized, detail-oriented, and able to handle a fast-paced work environment.
• Analytical skills.
• Strong written communication and verbal communication skills.
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers.
• Strong initiative and self-directed.
• Knowledge of Broker retail operations.
• Knowledge of retail reporting systems.

Office / Non-Sedentary Requirements:
Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time.

Job duties include…