Water Service Technician

Water Service Technician – City of Hutchinson, Kansas

Under the supervision of the Utility Billing Office Manager, the Water Service Technician reads and records water meter readings along an assigned route that initiates billings for utility customers and ensures quality customer service to City consumers.

This is an entry‑level position; therefore, we are willing to train you on the following skills.

• Locates and reads water meters on an assigned route and records readings on a handheld unit or laptop; checks consistency of meter readings and reports unusual cases.
• Checks to see that meters are functioning properly and reports broken glass, lids and other meter defects; makes field repairs to water meters and performs routine maintenance; generates requests to Maintenance and Operations for larger repairs; locates and cleans out flooded and buried meters; cleans brush, dirt or vines away from meter boxes using appropriate equipment and tools; changes water meters.
• Performs customer service duties including service turn‑ons and turn‑offs, and re‑reading meters to resolve complaints; posts non‑payment notices and shut‑down notices; answers general questions regarding billing or other utilities‑related subjects; advises the public of rules, codes and procedures; instructs the public on reading meters and calculating consumption for personal records; refers customer problem/complaint resolution to appropriate Customer Service personnel; relays inquiries to Utility Billing Manager when appropriate.
• Investigates and reports on installations which do not meet requirements; investigates water leaks, high consumption; pulls meters for calibration and as needed; installs radio transmission units for automatic reading capability.
• Performs all other duties as deemed necessary or assigned.

Education: A high school diploma or GED is required.

Experience: Strong mechanical aptitude required. One year of similar or related experience as well as public contact experience is preferred. Employee is expected to have acquired the necessary information and skills to perform the job reasonably well within 3 months of employment.

Certifications / License: Must possess a valid Kansas Driver’s license with an acceptable driving record.

• Health, Dental & Vision Insurance
• Flexible Spending Accounts for Medical & Dependent Care
• Retirement: KPERS & 457 Retirement Savings Plan
• Insured Disability
• Life Insurance & Optional Voluntary Life Insurance
• Death Benefit
• Service Connected Death
• Vacation Leave, Sick Leave, Wellness Day, Floating Holidays & City Designated Holidays
• Employee Assistance Program

City of Hutchinson is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

All employees will be asked to consent to background and drug screening prior to starting employment.

Salary: $18.27 – $20.55 per hour