Hutto Impulse - Customer Service Spec

Job Summary: As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags, signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs Customer Service Assistant duties as needed

• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

Additional Department-Specific Responsibilities / Pre-requisites:

• Knowledge of beauty and cosmetic aids

• Prepares tags and signs as needed

• Knowledge in the audio / video field
• Knowledge of specialty products, movies, music, electronics, and video games

• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Prepares tags and signs as needed

• Basic knowledge of chemical recommendations
• Basic knowledge of the nursery business and plant recommendations
• Ability to complete Green Thumb training (H-E-B internal training)

• 18+

• 1+ years of experience
  - Required

• Strong customer service skills
  - Required
• Reading and writing skills
  - Required
• Planning and organizing skills
  - Required
• Communication and interpersonal skills
  - Required

• HS Diploma or GED or equivalent
  - Required

• Completion of Company Orientation and Safety Training
  - Required

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Perform the following, based on your Department?
• Beauty:
• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
• Occasionally
  * sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
• Occasionally be exposed to cold, loud noise, and wet conditions
• Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
• Drugstore:
• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to loud noises, ambient temperatures, and wet conditions
• Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
• Dairy:
• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine…