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Adult Case Manager; Human Services Coordinator ) Cape Cod & Islands

Job in Hyannis, Barnstable County, Massachusetts, 02601, USA
Listing for: Massachusetts Department of Public Health
Full Time position
Listed on 2026-10-11
Job specializations:
  • Healthcare
    Mental Health
Salary/Wage Range or Industry Benchmark: 69803 - 95339 USD Yearly USD 69803.00 95339.00 YEAR
Job Description & How to Apply Below

An Official website of the Commonwealth of Massachusetts

Job Description - Adult Case Manager (Human Services Coordinator I) Cape Cod & Islands (260006GQ)

Job Description

Adult Case Manager (Human Services Coordinator I) Cape Cod & Islands - (260006GQ)

Description

The Department of Mental Health (DMH) with the Pocasset Mental Health Center is seeking a talented and experienced

Adult Case Manager (Human Services Coordinator I) to serve as part of the DMH Cape & Islands Case Management team. The incumbent to this role will provide assessment, outreach, support, service coordination and person-centered advocacy to DMH eligible adults by promoting the agency’s philosophy of recovery, person-centered choices and cultural competence.
The selected candidate will utilize strength-based goal setting and foster independent decision-making for persons served.

Additional responsibilities include the development, implementation and monitoring of individual service plans and assisting individuals in securing services while performing all duties to reflect the highest level of respect and dignity forthe persons-served.

Please Note:This position is 40 hours per week. The selected candidate will work Monday through Friday from 8:30am
-5:00pm. The days off are Sunday and Saturday.

Duties and Responsibilities (these duties and responsibilities are not all inclusive)

Review eligibility determination record and obtain clinically relevant information through medical and psychiatric records,mental health assessments, school records as well as interviews with clients and service providers.

Develop Comprehensive Assessment and ISP for Persons Served, reviewing treatment progress regularly and making modifications to the ISP as necessary.

Schedule multidisciplinary team meeting to formulate recommendations for treatment and service and maintain consistent and effective collaboration and communication with service providers and colleagues.

Maintain regular contact with and communicate relevant information to clients, service providers, legal guardians and family members as appropriate and makes appropriate referrals when necessary.

Ensure that updated collateral information (for example, mental health assessments and legal documents) are included inclient chart and notes are written on all significant contacts, including but not limited to, face to face visits, phone contacts with the client’s family/guardian (including contact relating to ISP content), incidents involving a client reported from athird party, all crisis events.

Maintain both electronic and paper medical records with up to date information, reflecting current bio-psych-social information on persons served.

Participate in meetings, case conferences

Required Qualifications

Knowledge of psychosocial problems of those with mental/emotional disorders and the multiple handicapped.

Demonstrated skill in the principles, practices and techniques of counseling, interviewing, motivation and reinforcement.

Experience with the types and symptoms of mental/emotional disorders and the programs and services available to this population.

Expertise in the methods of general report writing.

Knowledge of principles and practices of crisis intervention and group process for counseling the mentally ill.

Ability to prioritize and multitask duties based on client need, team and service needs.

Preferred Qualifications

3+ years of experience in behavioral health services.

Special Requirements

Travel is required
- This position directly manages cases in the DMH Cape Cod and Islands Site catchment areas and services in which will be primary travel locations; however, frequent travel is required throughout the DMH Southeast Area and occasional required statewide travel to various acute inpatient…

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