Customer Service - Landing at Hyannis Rack

Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.

We have roles available in Sales, Customer Service, Stock, and Fulfillment departments.

Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day

Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience

Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor

Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor

Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed

Demonstrate expertise in all technologies used in the store environment

Adhere to all operational, merchandise and asset protection standards

Promote initiatives like our Nordstrom Rewards program

Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments

Fulfill customer orders in a timely manner following quality standards

Prepare and ship customer’s orders following quality, packing and shipping standards

Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes

Assist in maintaining clean and organized selling floors and stockrooms

Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures

Clear, effective communication with strong interpersonal skills

Accountability, initiative and a high level of ownership

Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment

The ability to work a flexible schedule based on business needs

Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds Stock and Fulfillment Only:
Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

• $18.15 - $18.85 Hourly

Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability…