Housekeeper, Hospitality ​/ Hotel ​/ Catering

Job Summary

• Overall cleanliness of community – common area and suites
• Room readiness for showing and occupancy
• Implement all housekeeping policies and procedures

Must be current on all vaccinations including COVID‑19 and receive CDC recommended booster doses.

• Ensure that the attainment of Victory Housing, Inc. Mission Statements takes precedence over all decisions and actions.
• Keep community clean and sanitized while adhering to all Victory Housing, Inc. policies and procedures.
• Sweep outdoor patios and clean tables weekly.
• Clean front entry door each morning and afternoon daily.
• Clean common areas daily per policies and procedures – no exceptions. Public restrooms to be cleaned every two hours; or more frequently as needed. No cleaning supply, chemical or paper product is left in bathroom. All supplies and chemicals are to be secured in locked housekeeping cart.
• Vacuum/wet mop dining room after each meal. Assist in wiping down dining room chairs and tables as needed daily.
• Maintain inventory and assist in ordering cleaning supplies and approved chemicals. All products used must be in accordance with the Victory Housing approved vendor, product and order guides.
• Assure that rooms are cleaned, set-up and ready to show within 24 hours of vacancy.
• Check‑in with Assistant Director first thing in the morning to determine immediate cleaning needs (e.g., incontinence in rooms or bath, trash cans that have been urinated in, potty chairs that need to be emptied; bathrooms of messy residents should be cleaned first).
• Take out trash in all resident units daily and common areas twice a day.
• Pick up outside trash when needed.
• Clean lights per policies and procedure guidelines.
• Clean ash trays 4 times a day, more as needed (located in designated exterior smoking areas).
• Water and prune interior plants.

• All suites to receive daily maid service which includes making bed and emptying trash.
• Thoroughly cleans suites weekly per schedule or more frequently as required.
• All suite cleaning to be implemented in accordance with Victory Housing policies and procedures.
• Clean all bathrooms including sink, toilet bowls, floor and showers.
• Empty all trash.
• Dust night stands and dressers and wardrobes, being sure to move items to dust underneath.
• Collect glasses, dishes, etc. for washing in kitchen.
• Change towels and bed linens.
• Throw away newspapers, tissues, magazines, unless otherwise indicated.
• Check condition of furniture, clean and rotate cushions weekly or as needed.
• Thoroughly vacuum room; furniture should be moved at least once a month.
• Clean window sills and blinds.
• Clean windows.
• Notify Assistant Director of any situations out of the ordinary including incontinence, soiled bed linens, etc.
• Complete checklist (both paper or electronic as requested).

• Dust all surfaces including mantels, televisions, etc.
• Vacuum (Furniture should be moved once a month for vacuuming).
• Watch for isolated, soiled areas and spot clean as needed.
• Wipe baseboards.

• Disinfect all countertops.
• Wipe around sink and cabinet door handles.
• Sweep floors thoroughly, damp mop or sponge soiled areas every other day (more frequently if necessary).
• Notify Assistant Administrator of any situations out of the ordinary including incontinence, soiled bed linens, etc. new residents, illness, medication changes, etc.
• Defrost and clean refrigerators/freezers not in kitchen.
• Address resident concerns or needs relating to housekeeping or laundry.
• Attend and assist with special community events.