IT​/Telecom Specialist II

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Pay Range

This range is provided by Blue Sky Innovative Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$29.00/hr - $31.00/hr

Location

• Hyattsville, MD - 90% of work will be done in the office, with up to 10% at two satellite locations within 30 minutes of corporate headquarters.

Essential Functions, Duties, and Responsibilities

• Provide end-user support in various functional areas, including desktop support, telecommunications, mobile devices, file server access, peripherals, and software assistance.
• Respond promptly to Help Desk tickets, deliver comprehensive service to customers, and document all the work completed.
• Troubleshoot hardware and software problems, printers, PCs, and LAN connections.
• Install software patches, fixes, and updates; scan for viruses and malware to detect and clean infections.
• Install, configure, and test hardware/software and peripheral equipment.
• Conduct system analysis to determine end-user needs for new software or hardware.
• Develop plans for configuring, testing, and installing systems, research hardware and software capabilities, compatibility, and other characteristics.
• Participate in performing network administration tasks; under direction, add, delete, modify objects in Active Directory.
• Assist in monitoring the status of the file servers, perform preventive maintenance.
• Perform troubleshooting and remedies as instructed by the WAN administrator. Receive alarms from the network monitoring system and take appropriate actions to correct them.
• Create project plans for migration and implementation of new systems.

Minimum Qualifications

• Associate's degree in computer science, Information Management Systems, or any related field.
• One to Two (1-2) years of experience in information technology support functions.
• Frequent travel to sites (valid driver's license required).
• Weekend coverage rotation, as needed.
• An equivalent combination of education and experience may be substituted, which together when total five (5) years.
• Depending upon area of assignment, a valid driver's license in accordance with both State and Commission rules and regulations. Driver's license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required by the position of assignment.
• Pass Commission medical examination.

Additional Information Regarding Position

• A stringent background check is required, including a drug test and polygraph exam using selected questions from the questionnaire. Candidates will need to complete a detailed questionnaire. Please be aware that the background check process can take up to two months.
• Effectively communicate in writing and orally, including making oral presentations at meetings.

Important Skills and Characteristics

• Excellent analytical, logical thinking, and problem-solving skills.
• Effective communication skills, including speaking, writing, and active listening.
• Ability to communicate technical information to fellow team members, and non-technical staff.
• Collaborative with a strong work ethic, a cooperative spirit, and creative thinking.
• Adaptable and willing to learn new technologies and applications.
• Must have the ability to multitask.

Preferred Skills and Experience

• Microsoft Windows 10/11
• Point-of-sale systems
• Microsoft Office 365
• Active Directory
• Experience with IT asset Inventory management
• Networking knowledge

Certifications

• N/A

Working Hours

• Monday through Friday 8:00 am - 5:30 pm

Education

• Associate's degree in computer science, Information Management Systems, or any related field.

Physical, Mental, and Environmental Conditions

• Must have the use of sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls and may carry equipment and supplies up to 49 pounds. Physical capability to effectively use and operate various items of office related…