Electronics & Appliance Technician : MI-Grand Rapids-Post Date

Electronic Restoration Services (ERS), a Prism Specialties Company, is a disaster restoration company specializing in the restoration of both consumer electronics and appliances. The Appliance and Consumer Electronics Technician is a key position within the company and will perform restoration on many varying electronics and appliances as well as the installation and pick up of them.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• On-site evaluation of damaged electronics from insurance claims involving fire, water, or lightning strike damage.
• Inventory, remove and transport electronics and appliances from the insured’s home/business.
• Disassemble and evaluate electronics to be cleaned, serviced, and/or repaired.
• Test, clean, restore, and re-assemble electronics to pre-loss condition.
• Deliver and reinstall appliances and consumer electronics within the insured home or business.
• Able to travel for up to two weeks for corporate training if needed.
• Comfortable being on-call for immediate deployment to job site nights or weekends.

• Fantastic customer service skills. Able to interact one-on-one with the customer within their own homes.
• High School Diploma or equivalent.
• Associate’s Degree or Tech school is a plus.
• Valid driver's license with a satisfactory driving record.
• Safely drive company vehicles to the job site.
• Able to work efficiently and effectively in a team environment.
• Exhibit a professional, neat, and clean appearance.
• Exceptional verbal and written communication skills.
• Working knowledge of basic PC and iPad operations.
• Strengths in multi-tasking and prioritizing.
• Attention to detail and accuracy.
• Ability to lift up to 75 pounds.
• Successfully complete a pre-employment drug screen and criminal background check.

• Report to work at scheduled times.
• Maintain appearance and demeanor representative of the ERS image.
• Inspect own work and ensure that it is complete, thorough, and will pass ERS quality standards.
• Report all injuries immediately. Injured workers requiring more than first aid treatment must immediately be seen by a physician/clinic.
• Attend and participate in all staff meetings as requested.
• Abide by all rules, regulations, and policies contained in the Employee Handbook, Safety Manual, and Employment Agreement including active participation in identifying, reporting, and correcting situations affecting safety, quality, and customer satisfaction.
• Properly use and maintain the ERS vehicle in accordance with the manufacturer’s recommendations and ERS procedures.
• Use and maintain all provided materials, supplies, and equipment in accordance with the manufacturer’s recommended procedures.
• Document all job activity using the proper forms and by filling them out completely and legibly.
• Keep job or customer files neat, organized, and secure and keep its contents confidential.
• Participate in ongoing training programs sponsored by the company and/or affiliated organizations and able to travel for the initial training program.
• Demonstrate competency in the knowledge and skills required for position by successfully passing exams needed to obtain trade-specific certifications.
• Fulfill all service technician essential functions.
• Fulfill all other duties and responsibilities assigned by the company.

Compensation: $18.00 per hour

For over 25 years, steady and calculated growth has evolved the company into a world‑class operation in restoring electronics, art, textiles, and documents quickly and effectively. Since 1993 Prism Specialties has been making its mark recovering and restoring electronics specializing in both residential and commercial markets. As we strive to accommodate our customers and their restoration needs, Prism Specialties expanded into art restoration, document restoration, and textile restoration.

Our teams specialize in recovery solutions for major disasters related to fire, water, lightening and vandalism. We provide high quality and cost-effective “hands‑on”…