Academic Counsellor

Company:  Quality Thought School of Technology
Department:  Student Counselling / Inside Sales

Location:

Madhapur - Hyderabad
About QTST QTST aims to be a modern 21st-century learning hub that equips students with the clarity, confidence, and practical skills needed to build successful tech careers. We bridge the gap between education and real industry demands through industry-focused training, hands-on learning, personal mentorship, communication development, and
strong placement support. As an organisation, we instil confidence in learners by ensuring they choose a trusted place committed to their growth. In simple words, we prepare every learner to become a confident, capable, and future-ready professional— supporting them from learning to placement.

Job Overview As an  Academic Counsellor , you will guide prospective students in choosing the right programs
based on their goals and career aspirations. This is a  target-oriented and performance-based role , requiring strong communication, counselling, and decision-support skills.  

Key Responsibilities
1. Student Counselling & Guidance
· Interact with students via calls, Whats App, email, or in-person.

· Understand their academic background and career interests.

· Recommend the most suitable QT courses and learning paths.
2. Program Knowledge
· Maintain complete understanding of all QT programs, curriculums, and new offerings.

· Clearly explain course content, duration, fees, projects, and placement benefits.

· Address student queries with accurate information.
3. Lead Conversion & Follow-Up
· Convert enquiries into enrolments through effective counselling.

· Follow up with interested students regularly.

· Handle objections confidently and help students make informed decisions.
4. Career Guidance
· Help students understand job roles, industry trends, and career opportunities related to QT courses.

· Provide clarity on internships, project work, and placement support.
5. Documentation & CRM
· Update all student interactions and counselling details in the CRM.

· Track lead status, follow-ups, and pending decisions.

· Share daily, weekly, and monthly counselling reports.
6. Collaboration
· Coordinate with Program Guides (Tele callers) for smooth lead flow.

· Share insights on student trends and common concerns.
7. Student Support
· Assist enrolled students with academic or course-related queries.

· Ensure students feel supported and satisfied throughout their learning journey.
8. Webinars & Workshops
· Conduct 1:1 or group counselling sessions and webinars.

· Participate in promotional academic events to increase program awareness.
Key Performance Indicators
· Enrolment conversion rate

· Quality and frequency of follow-ups

· Number of counselling sessions completed

· Accuracy in CRM and documentation

· Collaboration with the sales team

Skills & Qualifications
· Bachelor’s degree (Education/Psychology/Business preferred).

· 1–3 years’ experience in counselling, EdTech, training institutes, or academic sales.

· Excellent communication & explanation skills.

· Strong listening, problem-solving, and student-handling skills.

· Ability to convince, guide, and motivate students.

· CRM and MS Office proficiency.

· Target-driven and organized.
Preferred Attributes
· Experience in training institutes or EdTech organizations.

· Knowledge of IT courses and career pathways.

· Ability to work in a fast-paced, performance-driven environment.

· Business formals or complete professional dressing is strictly mandatory.
Work Environment
· Full-time,  Work from Office

· Rotational week off (No Sunday off)
· Professional and supportive team culture

· Growth-focused environment with career development opportunities