Content Developer-Training Content

About the Company

HCLTech:
Supercharging progress through innovation and technology.

Job Title:

Training Content Developer (Operations)

Location:

Hyderabad

Experience:

3+ Years.

Shift:
Night shift

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About the Role

We are looking for a detail-oriented Training Content Developer to design, develop, and maintain high-quality learning content for our operations team. This role requires strong writing, editing, and collaboration skills to ensure training materials are accurate, engaging, and aligned with business goals.

Responsibilities

Develop and publish training content using KMS/LMS platforms
Review and edit materials to ensure alignment with learning objectives
Design learner-focused curriculum and skill-based training modules
Collaborate with Subject Matter Experts (SMEs) for content validation
Maintain documentation version control and content accuracy
Update and enhance existing learning materials for relevance
Create templates and recommend tools to improve documentation quality
Collect feedback from stakeholders and implement improvements
Support process improvements in knowledge management and training delivery
Generate monthly content quality reports

Qualifications

3+ years of experience in content development (preferably in contact center/training environment)

Required Skills

Strong writing, editing, and communication skills
Familiarity with adult learning principles
Proficiency in Microsoft Office, Articulate, and content development tools

Experience with KMS/LMS platforms
Strong attention to detail, time management, and ability to meet tight deadlines
Ability to work independently and collaborate across teams

Preferred Skills

Experience in developing training for customer service, sales, or technology domains
Exposure to utility/telecom industry
Understanding of business operations and learning frameworks