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Job Description & How to Apply Below
Job Description:
We are seeking a highly skilled Telecom Engineering & Administration Lead to manage and support our telecom infrastructure, focusing on Cisco Unified Contact Center Enterprise (UCCE), Unified Communications (UC) platforms, and other Cisco communication technologies. The role will involve overseeing daily operations, providing technical leadership, and ensuring seamless communication services for the organization.
Key Responsibilities:
• Lead the administration, support, and optimization of Cisco UCCE and Unified Communications platforms, ensuring high availability and performance.
• Manage and troubleshoot complex issues related to Cisco communication systems, including voice, video, and contact center technologies.
• Provide hands-on support for day-to-day telecom operations, addressing incidents, requests, and service disruptions in a timely manner.
• Collaborate with cross-functional teams, including network engineering and IT support, to resolve telecom-related issues and integrate telecom systems with other enterprise technologies.
• Oversee system upgrades, patches, and maintenance activities for Cisco UCCE/UC platforms, ensuring minimal downtime and disruption.
• Develop and maintain detailed documentation, including runbooks, troubleshooting guides, and system architecture diagrams.
• Implement and maintain security policies and protocols for telecom systems, ensuring compliance with organizational and regulatory standards.
• Provide technical leadership and mentorship to junior team members, driving best practices in telecom engineering and support.
• Monitor system performance and implement capacity planning and optimization strategies to ensure efficient operations.
• Stay up to date with the latest Cisco technologies and emerging telecom trends, providing recommendations for system enhancements and improvements .
Qualifications:
• Proven experience in managing and supporting Cisco UCCE, Unified Communications, and related Cisco technologies (CUCM, Unity, UCCE, etc.).
• Strong knowledge of voice, video, and contact center technologies, with a focus on Cisco solutions.
• Hands-on experience with telecom system troubleshooting, monitoring, and performance tuning.
• Strong understanding of telecom security protocols and best practices.
• Excellent communication and leadership skills, with experience in leading technical support teams.
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