Job Description & How to Apply Below
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The Workplace Collaboration SME possesses advanced expertise in one or more communication and collaboration technologies, both on-premises and in the cloud. This role encompasses proficiency with widely used tools from Microsoft (Office 365 Suite, Exchange, SharePoint, One Drive, MS Teams, Yammer, AD/AAD, etc.), Cisco (Web Ex, Jabber, etc.), HCL (Domino), among others.
Individuals in this position serve as a technical escalation point for Workplace Collaboration and provide technical leadership to internal delivery teams, customers, and Kyndryl Account Teams during all technical discussions, major incidents, and complex RFS activities. They collaborate closely with customers to assess IT environments, address technological gaps, create remediation plans, and offer informed technical recommendations.
Workplace Collaboration SMEs are accountable for maintaining the stability of the customer's collaboration environment, overseeing and implementing environmental changes with minimal impact to business operations. They lead efforts to resolve major incidents, deliver technical solutions within agreed SLA time frames, conduct skills gap analyses, and facilitate training to bridge knowledge gaps. Additionally, they develop standard operating procedures (SOPs) and best practices for internal use by the Kyndryl Delivery team.
SMEs engage in escalating technical issues to ensure timely resolution and represent the delivery team in regular interlock meetings with customers and account teams. They also oversee RFS activities based on client requirements and implement approved technical solutions, including the setup and configuration of new collaboration environments, remediation prior to migration, and the migration itself. Post-migration, SMEs continue to support and guide users as needed.
Responsibilities
Provide technical leadership to customers, Kyndryl Account Teams, and Internal Delivery Teams.
Lead the resolution of major incidents in customer collaboration environments, ensuring timely resolution.
Conduct periodic analysis and assessments to identify areas for improvement and propose corrective measures, implementing solutions as necessary.
Participate in and lead technical discussions with customers; prepare and execute implementation plans to achieve customer IT objectives for collaboration environments.
Manage complex RFS activities and implement technical solutions as approved by the customer, including both the setup/configuration of new collaboration environments and the remediation and migration to designated collaboration toolsets.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
Deep expertise within specific technology…
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