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Job Description & How to Apply Below
This job is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees' financial, education, health, and wellness needs with benefits that optimize value and are easy to discover, enroll, and access.
As a member of the BXT Support Tools and Automation (STA) team, you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.
Support Engineer 3 in the BXT STA team will contribute as the first line of engineering support team working in close collaboration with product support and software engineering teams owning business critical services. You will own issues to resolution on behalf of the Amazonians, including coordination, customer communication, and tracking tasks to complete resolution. Support Engineer 3 will contribute to development of processes and mechanisms in support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services driving employee benefits experience.
A successful Support Engineer 3 will have broad array of technical and functional skills, take initiative to identify areas of improvement, implement best practices in providing technical support, and think big to proactively mitigate issues using innovative solutions. As a Support Engineer 3 you will have opportunity to work with senior engineers in a multi functional team and advance your career to next level and ownership of critical software systems.
BASIC QUALIFICATIONS:
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Bachelor's degree in Computer Science or other technical degree or related experience
- Experience in development or technical support, or experience in technical support
- Knowledge of AWS services
- Experience with web-based applications and HTTP, or experience troubleshooting and debugging technical systems and experience in Kafka
PREFERRED QUALIFICATIONS:
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
- Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, Fire Hose, Lambda, and IAM roles and permissions
- Experience writing complex SQL queries
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby), or experience scripting in modern program languages
- Experience in development or technical support, or experience in software development
- Experience supporting large-scale enterprise applications (whether internal or external facing)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.]]>
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