Quality Engineering Manager T500-23165

Position: Quality Engineering Manager [T500-23165]
About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

Digital Technology team drives the bank’s digital transformation by developing and implementing innovative technology solutions. The team focuses on enhancing digital banking experiences, streamlining operations, and ensuring robust cybersecurity. Their work enables CIBC to deliver seamless, secure, and customer-centric financial services.

JOB PURPOSE:

The QE Manager is accountable for leading and managing quality engineering and software testing activities across multiple projects, programs, or work streams. This role ensures the delivery of high-quality solutions by developing and executing comprehensive test strategies, plans, and automation scripts, while driving continuous improvement in QA/QE processes and standards. The incumbent plays a key role in technical evaluation, solution design feedback, and implementation of emerging automation and AI-based testing approaches to expedite delivery, improve quality, and reduce costs.

KEY ACCOUNTABILITIES:

CROSS-FUNCTIONAL RELATIONSHIPS

- Develop, publish, manage, and execute test strategies, test plans, test cases, traceability matrices, automation scripts, status reports, defect logs, and exit reports.
- Identify and obtain required test data and test environments to support testing activities.
- Develop, publish, and execute testing estimates and manage financials related to testing.
- Manage and lead the testing activities for a workstream, program, or multiple projects/initiatives.
- Lead a team of test analysts, including capacity management, performance management, productivity, quality assurance, and compliance with project requirements.
- Ensure adherence to QA/QE standards and drive the implementation of new standards.
- Recognize and identify areas for improvement in policies, processes, procedures, and tools/methodologies; implement continuous improvements.
- Track and report QA/QE metrics and KPIs such as velocity and defect slippage.
- Identify, manage, and remediate noncompliance items and deviations.
- Provide input, feedback, and challenge technical designs, assess impacts to testing based on technical details, and develop QA automation solutions.
- Identify and implement automation, AI, or emerging solutions to expedite testing, improve quality, and reduce costs.
- Apply extensive knowledge of software quality assurance activities, tasks, tools, and techniques to evaluate new or enhanced systems and software tools for adherence to functionality and quality requirements.
- Utilize quality management methods, tools, and techniques to create and support an environment that meets organizational needs.
- Apply problem-solving approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or process problems.
- Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals.
- Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.
- Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities.
- Create a positive work environment and act as an effective role model by championing CIBC’s mission, vision, and values.
- Ensure compliance…