SAP Solman; SAP Solution Manager

Position: SAP Solman(SAP Solution Manager)
SAP Solution Manager (Sol Man) Expert

Technology Global Capability Center (GCC) – Hyderabad, India

Role Details

- Position: SAP Sol Man Expert

- Location:

Hyderabad, Telangana, India
- Department:
Global Technology Services (or relevant department)

- Reports To:

Head of Infrastructure

1. Function Context

1.1 Positioning

- Position: SAP Sol Man Expert
- Supervisory Role:
No

1.2 Purpose of the Role

Arcelor Mittal is looking for an SAP Solution Manager and SAP Basis expert with more than 8 years of experience, working in close collaboration and deep partnership with internal and external IT teams.

The scope of responsibilities will cover Arcelor Mittal Flat Europe projects and services in complex and critical SOX SAP applicative environments.

2.

Key Responsibilities

SAP Environment

- Manage and support SAP Solution Manager environments

Application Support

- Support application teams using SAP Sol Man

SAP Basis Support

- Perform SAP Basis support for different application landscapes

Sol Man Workload

- Authorization requests
- Role requests
- Ticketing
- CHARM management and support
- Support custom development
- Performance support

Monitoring

- Monitoring of dumps, errors, and logs
- Resolution of identified problems

Incident Management

- Manage and solve incidents and problems

Demand Management

- Manage and implement new demands

Migration

- Work on migration of SAP Sol Man to ALM on SAP Cloud

3. Competencies

3.1 Must-Have Behavioral Competencies

- Stakeholder Orientation – Proficient
- Results Orientation – Advanced
- Courage to Challenge – Proficient
- Inspire Trust – Proficient
- Learning and Development – Proficient
- Innovation – Advanced
- Decision Making – Advanced

3.2 Nice-to-Have Behavioral Competencies

- Change Management – Intermediate

3.3 Required Technical Competencies

SAP Sol Man expert profile with strong knowledge in:

- ALM
- SAP Basis
- Linux and AIX operating systems
- Administration of authorizations
- Transport management
- Setup of SAP Sol Man systems and backend connections
- Management of SAP authorizations, roles, and profiles in alignment with SOX Segregation of Duties and CHARM processes
- Mandatory deep knowledge of CHARM
- ITSM management
- ITGC and SOX knowledge

3.4 Preferred Technical Competencies

- Keen to learn new technologies

4. Requirements

Education

- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Master’s degree is a plus

Experience

- Minimum of 8 years of experience in IT infrastructure in an SAP Sol Man role

Additional Requirements

- Excellent communication and collaboration skills
- Strong change management capability
- One of the main challenges of this role is ensuring end-user acceptance and adoption
- Prior experience where change management was a critical success factor, particularly in SOX systems, is required
- Ability to work effectively in a multicultural and geographically dispersed environment
- Stress resistant
- Proficiency in English is required
- Knowledge of other European languages is a plus