Production Support

Job Description:

2-5 years of experience in Production Operations, particularly in managing production environments
Proficient in using ticketing tools such as Service Now, AOTS, BMC Remedy etc.
Effective soft skills & communication skills, including verbal, non-verbal, written
Provide technical support to all stakeholders, T1 & T2 Teams.
Should have a thorough understanding of general Tier 1 (T1) & Tier 2 (T2) responsibilities & hands-on exp over Development as well.
Assist end users, T2 team, and development team with advance troubleshooting for reported issues.

Experience with monitoring tools and platforms like Kibana and ADX
Hands-on experience with scripting languages such as Bash and Shell
Strong understanding of Linux, IBM TWS, SQL, Azure Cloud, Snowflake, and Databricks
Capable of working in a fast-paced, dynamic environment
Should possess experience in managing production deployments.
Should be capable of resolving code and SQL-related issues, and implementing enhancements as needed.

Roles and Responsibilities:

Provide technical and administrative support for day-to-day operations, including troubleshooting issues reported by end users, T1 Team, T2 Team.
Resolve technical problems promptly to meet SLA requirements.
Deliver 24×7 operational support for all production activities, including holidays and weekends
Coordinate with various teams, raise support tickets, analyze root causes, and assist in efficient resolution of all production-related issues
Maintain detailed logs of all issues and ensure resolutions align with quality assurance standards for production processes
Serve as the primary point of contact for the data warehouse production ecosystem
Enhance quality through value-added initiatives, automation, and optimization
Capable of leading the outage calls and engaging all relevant teams

Key Competencies and Skills
Azure Fundamentals, IBM TWS, Snowflake Basics, Databricks, SQL, Linux, Unix, and Shell Scripting, development Skills.

Education and

Qualifications:

Must have bachelor’s degree or master’s degree in science / computer applications or equivalent.