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Job Description & How to Apply Below
The NOC Analyst is responsible for providing high-quality operational support for Continent 8’s global network, hosted infrastructure, and cybersecurity services. Working within a follow-the-sun support model, the role ensures service continuity and optimal performance for a global customer base. The NOC Analyst will analyze, troubleshoot, and resolve critical incidents, support business change control, and contribute to service improvement initiatives.
Key Responsibilities
Operational Support
Provide daily operational support and maintenance infrastructure.
Monitor system availability and performance to minimize downtime and optimize customer services.
Support customer requirements to maintain a 99.9% continuous service level.
Incident & Problem Management
Troubleshoot network-related issues and perform root cause analysis.
Respond promptly to incidents and manage escalations effectively.
Collaboration & Documentation
Work closely with Level 3 technical teams across DC Hosting, Cloud, and Network services.
Participate in technology projects across data center, networks, and cloud domains.
Create and maintain operational and support documentation.
Qualifications & Experience
2–5 years of experience in network operations and support environments.
Bachelor’s degree in Computer Science, Engineering, or equivalent.
Strong customer service orientation and communication skills.
Experience with IP service management (change and incident management).
Knowledge of technologies such as Cisco Meraki, ASA firewall, Juniper hardware, VMware, Nutanix, Microsoft enterprise suite.
Familiarity with network monitoring tools (Cacti, MRTG, Solar Winds).
ITIL, CCNA, JNCIA, VCA, or Microsoft certifications are desirable.
Experience monitoring large international networks in a global business environment is advantageous.
Key Competencies
Technical Troubleshooting & Problem Resolution
Customer Service Orientation
Attention to Detail & Documentation
Collaboration & Teamwork
Ability to Work Under Pressure
Continuous Learning & Adaptability
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