GCC Client Partner-HLS

The role   :
The   Client Partner   is a strategic role within the Brillio customer success team responsible for shaping and growing the firm’s partnership with Global Capability Centres (GCCs).
The role focuses on   value creation, capability enablement, AI-driven modernization, and deep stakeholder engagement   driving revenue growth and P&L ownership. The Client Partner acts as a   trusted advisor   to GCC leaders and global stakeholders, helping them scale high-value capabilities, drive transformation, and evolve the GCC into a next-generation enterprise hub. The role shall be assisted by a team of practice managers who shall help create the customer experience and delivery excellence.
With Brillio’s strong presence in the   Healthcare and Life Sciences space   and our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field

Responsibilities:

GCC Partnership & Strategy

Build and own the strategic relationship with GCC leadership (Center Head, VP/SVP Technology, Directors, Product Leaders).
Develop a joint   GCC transformation roadmap   covering capability enhancement, technology modernization, and AI-first operating models.
Position the firm as a   long-term strategic partner   to the GCC and global enterprise.

New Logo Acquisition
New client acquisition, specifically targeting Global Capability Centres (GCCs) across HCLS

Stakeholder Management & Executive Engagement
Establish strong connects with global business/IT owners, GCC leadership, procurement, and vendor governance teams.
Run executive reviews, QBRs, and transformation councils.
Provide continuous advisory on the GCC maturity model, benchmark insights, and org evolution.
Value Creation & Growth Enablement

Identify opportunities for capability expansion (AI/GenAI, cloud, data, engineering, cybersecurity, product/platform teams).
Enable   co-creation programs   , innovation labs, COEs, and cross-organization accelerators.
Drive footprint expansion across new business units and global teams.
Influence enterprise-wide transformation initiatives that can be supported from the GCC.
P&L Ownership

Drive the P&L ( Revenue and Margin) ownership for the accounts in line with the growth targets established
Work with Sales Operations to drive forecast accuracy and keeping the Opportunities up to date in CRM along with Operational activities
Ensure the Sold Margins meet the thresholds established.

Delivery Governance & Customer Experience
Ensure seamless governance across distributed delivery teams; work closely with delivery leaders for onboarding, quality, and compliance.
Track SLAs/KPIs, manage risks, resolve escalations, and uphold a   world-class customer experience   .
Ensure strong compliance with enterprise security, regulatory, and governance frameworks.
Solutioning & Advisory Leadership
Bring differentiated solution perspectives across Cloud, Data, AI, Cyber, Digital Engineering, and Managed Services.
Collaborate with practices and SMEs to shape proposals, workshops, and transformation programs.
Drive architecture/solution conversations aligned with GCC priorities and maturity stage.
Innovation & AI-First Enablement
Lead discovery of AI/GenAI use cases across functions: engineering, finance, compliance, HR, marketing, customer operations.
Facilitate PoVs, PoCs, and scaled deployments in collaboration with enterprise stakeholders.
Set up innovation frameworks, agile pods, hackathons, and capability uplift programs.
Ecosystem Orchestration
Work with cloud hyperscalers, SaaS/platform partners, global consulting partners, and startup ecosystems.
Leverage partner accelerators and programs to amplify GCC value.
Enable academia, talent partners, and upskilling networks to support capability development.
Commercial & Governance Alignment
Work with procurement on contract alignment, governance scorecards, performance metrics, and compliance.
Drive transparency in pricing, resourcing, and engagement models.
Support contract renewals, expansions, and new initiatives based on value delivered.
Internal Leadership & Team Collaboration
Lead a cross-functional engagement team across…