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Job Description & How to Apply Below
About the Role:
Grade Level (for internal use):
09 S&P Global - Corporate
About the Role:
Software Developer II - Service Now
The Team: The Service Now team at S&P Global is committed to driving innovation and enhancing the end-user experience across the organization. We work collaboratively with a diverse group of professionals, including administrators, developers, business analysts, and ITSM process leads. Our team values a global mindset, effective communication, and a proactive approach to problem-solving. We are focused on delivering transformational solutions that modernize our work environment and increase productivity.
Responsibilities and Impact:
Play a critical role in driving the strategic direction and continual development of the Service Now platform.
Collaborate with Service Now Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders.
Support the maturation of the Service Now platform by leveraging a diverse background in ITSM processes and mature implementations.
Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute both regular and transformative updates.
Assist in major project initiatives, enhancements, analysis, and provide day-to-day support.
Adopt a flexible, agile approach to adapt to changing business needs and requirements.
Contribute to business-as-usual updates, transformational initiatives, and platform health/stability activities to increase end-user productivity globally.
Report to the Service Now Platform Lead and play an instrumental role in evolving Service Now offerings and providing innovative technical solutions to modernize the end-user experience.
Play a key role within the Service Now development team, providing sound and scalable development/configuration recommendations that meet business requirements.
Drive and support automated processes within Service Now to facilitate efficient business processes.
Work within Agile methodologies to ensure efficient project execution.
Integrate with and support the QA automation team's activities to ensure quality deliverables.
Partner with the UX team to drive improvements to the overall user experience, including UI, processes, and information architecture.
Keep abreast of developments in the Service Now platform and best practices to ensure cutting-edge solutions.
Create resilient processes and applications that are dependent upon external APIs.
Write and evaluate technical and functional requirements to ensure comprehensive project documentation.
What We're Looking For:
Basic
Required Qualifications:
Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent work experience.
3-6 years' experience in Service Now configuration, development, and management.
Hands-on experience launching and managing multiple ITSM services.
Demonstrable experience piloting and driving new modules and functionality.
Strong Service Now development and scripting skills, particularly in JavaScript.
Experience using the Service Now Glide JavaScript libraries.
Experience with custom layouts using Angular
JS.
Demonstrable experience in scoped application development.
Ability to take initiative without explicit direction.
Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones.
Proven ability to work independently and as part of a team in a fast-paced, dynamic environment.
Excellent problem-solving skills and attention to detail.
Experience in integrating third-party applications with Service Now.
Familiarity with Agile development methodologies and practices.
Additional
Preferred Qualifications:
Experience with Service Now upgrades or worked on ITSM and SRM modules with end-to-end deployment of code.
Good communication skills, able to articulate challenges, blockers, and queries to stakeholders.
Demonstrable experience in scoped application development.
Ability to work effectively in…
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