Servicenow ITOM Developer

Job Title:

Service Now ITOM Developer

Location:

PAN INDIA

Work Mode:
Hybrid Mode

Experience:

7-11 years

Job Type: Contract to hire (C2H)

Notice Period:

- Immediate joiners.

Job Summary:

We are seeking an experienced Senior Specialist with 7–11 years of hands-on expertise in Service Now CMDB within the ITOM domain. The ideal candidate will be responsible for designing, implementing, and optimizing configuration management processes to ensure accurate, reliable, and up-to-date configuration data across the organization.

Job Description:

- Lead the design, implementation, and management of the Service Now CMDB to ensure data accuracy and integrity.
- Collaborate with cross-functional teams to integrate CMDB with ITOM tools and related processes.
- Analyze existing CMDB data, workflows, and processes to identify areas for improvement and optimization.
- Ensure compliance with industry best practices and organizational standards in configuration management.
- Support Incident, Problem, and Change Management processes by maintaining reliable and accurate configuration data.
- Monitor CMDB health and data quality, implementing corrective and preventive actions as required.
- Provide technical expertise and architectural guidance on Service Now CMDB and ITOM capabilities.
- Stay updated with the latest Service Now releases and ITOM trends to enhance CMDB functionality and performance.
- Have Servicenow Certification is addon Advance ( CSA, CAD , ITIL Foundation, CIS-ITOM )

Roles & Responsibilities

- Develop and maintain the Service Now CMDB strategy aligned with business and IT objectives.
- Drive continuous improvement initiatives to enhance CMDB accuracy, completeness, and governance.
- Collaborate with IT Operations, Security, and Development teams to ensure seamless CMDB integration.
- Lead troubleshooting and resolution of CMDB-related issues and incidents.
- Conduct training sessions and knowledge transfer on CMDB best practices and tools.
- Prepare detailed documentation, dashboards, and reports on CMDB metrics, health, and improvement initiatives.
- Participate in audits and compliance reviews related to configuration management.
- Mentor junior team members and provide technical leadership within the Service Now ITOM domain.

Good To Have:

- Servicenow
- IT Operations Management
- Service Mapping
- Event Management
- CMDB (Configuration Management Database)
- Discovery
- Orchestration
- Service catalogs