Senior Network Engineer

Company Description

Ampleopp Solutions is dedicated to empowering Managed Service Providers (MSPs) and enterprises by delivering unified and scalable 24×7 managed operational support. We specialize in providing technical resources for Network Operations Center (NOC), Security Operations Center (SOC), and Tier-1 Helpdesk services, seamlessly integrating into our clients' existing systems and workflows. Our mission is to help organizations scale efficiently while maintaining service quality and operational excellence.

With a focus on reducing security risks and addressing rising customer expectations, we serve as a trusted partner for managing complex technology environments.

Job Description:

The Senior Network Engineer is a technical position responsible for performing various work functions in supporting Driven customers. This position will require in-depth technical knowledge to facilitate the design, install, and management of enterprise networking solutions and associated components. This will include the high-level input on system architecture and design changes, analysis and resolution of system hardware, software, and networking issues.

The incumbent collaborates to develop solutions and processes for supporting the large and diverse user community’s needs within the constraints of the business requirements and Infrastructure Services Portfolio of offerings.

RESPONSIBILITIES:

· Responsible for configuration, implementation, and support for network installations as necessary.

· Provide network support and troubleshooting network solutions for an enterprise network.

· Work with customers, vendors, and technical teams to prospect and develop network design, installation, and support opportunities.

· Maintaining an established work schedule and providing on-call assistance, including nights, weekends, and/or holidays.

· Create and maintain comprehensive documentation as it relates to network technologies, network topology, network equipment, and configuration(s). Ability to document standards, methods and produce drawings of environments

· Provide timely and accurate project status updates to customer contacts and management

· Analyze system reports, error logs and activity and initiate system enhancements as needed

· Provide Engineering level support for incident and problem management

· Oversee Managed Services to ensure network incidents and problems are appropriately resolved or escalated within SLA.

· Interact with customers and establish customer relationships to gather and analyze customer needs, assess available resources, and determine optimal solutions.

· Develop project plans incorporating resource estimates for project tasks and manage projects as assigned.

· Collaborate with senior members of the enterprise infrastructure teams.

· Advise management on technology roadmaps, evaluate vendor products, and make recommendations on product/service selection and current system upgrades.

· Train, educate and mentor staff, as necessary

· Participate in after-hours upgrades, troubleshooting, and/or on-call availability

EXPERIENCE / REQUIREMENTS:

· Cisco CCNP certification (Preferred)

· Experience with large-scale Cisco enterprise networking solutions including design, implementation, and support.

· Experience with working in a SDWAN environment (Fortinet, Velo Cloud, or Meraki)

· Experience with Cloud Services including AWS, Azure, or OCI

· Experience with provisioning network services around MPLS, DIA, LTE, and Broadband

· 10+ years’ experience installing, upgrading, and maintaining Cisco ISR routers, switches, firewalls, and wireless access points

· Bachelor’s degree or equivalent experience

· Excellent problem solving and troubleshooting skills

· Experience maintaining network performance through network monitoring and analysis, QoS service implementation, and performance tuning; troubleshooting network problems

· Comprehensive understanding of network services and network routing protocols such as BGP, OSPF, and EIGRP)

· Solid understanding of IP routing protocols (BGP, OSPF, EIGRP)

· Cisco ASA, Routing, Switching, QoS, Meraki WAP, Solar Winds Monitoring

· TCP/IP, DHCP, DNS, VPN, DMVPN

· Experience with LAN hardware including patch panels, Fiber Optic, Cat5e and Cat 6 wiring

· A strong working knowledge of technologies surrounding a network infrastructure

· Experience supporting IP Telephony, Linux, Microsoft Server, Windows, and Solar Winds monitoring tools

· Knowledge of carrier services and interfaces

· Working knowledge of Cisco UCS and VMware virtual environments

· Proficient in customer knowledge transfer and documentation

· Strong attention to detail in-regard to project planning and documentation

· Ability to apply judgment, implement solutions, and resolve conflicts, all in a multi-tasked environment

· Ability to communicate clearly and concisely, both verbally and with written documentation

- · Ability to handle a growing, fast paced environment