Job Description & How to Apply Below
Perform advanced troubleshooting: Diagnose and resolve complex hardware issues, including component failure, system performance, and compatibility problems.
Manage operating systems: Provide advanced support for operating systems, such as Microsoft Windows, including installation, configuration, and troubleshooting.
Support enterprise applications: Troubleshoot and resolve issues with specialized enterprise applications, including database access, software-specific errors, and integration problems.
Configure network settings: Assist with network-related issues, such as group policy settings, domain access, user permissions, and connectivity problems with LAN/WAN and VPNs.
Execute software deployment and updates: Assist with the deployment of software patches and updates across the organization, using tools like SCCM and Intune.
Maintain system security: Implement and enforce security protocols, such as installing and updating antivirus software and educating users on security best practices.
Collaborate with IT teams: Work closely with other teams, such as Network Engineering and Systems Administration, to resolve larger infrastructure issues.
Create and maintain documentation: Document technical procedures, troubleshooting steps, and resolutions in the company's knowledge base and ticketing system.
Qualifications
Education:
A bachelor’s degree in information technology, Computer Science, or a related.
Experience:
2–3 years of experience in a desktop support.
Technical skills:
Operating systems: Expert knowledge of Windows operating systems.
Networking: Strong understanding of network protocols and configurations (TCP/IP, DNS, DHCP).
Remote support: Proficiency with remote desktop tools (e.g., Team Viewer, RDP).
Ticketing systems:
Experience with helpdesk ticketing software.
Hardware: Strong hardware troubleshooting and repair skills for desktops, laptops, printers, and peripherals.
Certifications:
Professional certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified:
Modern Desktop Administrator Associate are often a plus.
Soft skills:
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
A high level of patience and customer service orientation.
The ability to prioritize multiple tasks and work effectively under pressure.
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