Availability Manager – Officer

This job is with State Street, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Availability Manager - Officer
Who we are looking for
The IT Enterprise Avilability Manager is a critical role for State Street and responsible for development of ITIL V4 / ITSM based Enterprise IT Availability Management Strategy, Governance Model, Processes, Transformation / Remediation Plan and associated controls and then drive that plan to conclusion.
Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
What you will be responsible for
Minimum Qualification and

Experience:

General understanding of ITSM / ITIL standards around Availability management
Assist in establishing the Availability Management Process;
Assist and provide input in determining availability requirements;
Assist in developing availability and design criteria;
Assist in validating Availability Management performance
Utilizing SNOW ITSM tool to monitor and measure end-to-end availability, including the trends of availability Service Levels;
Prepare and publish availability analysis and trends;
Leading meetings with SSC Process Owners to identify automation opportunities;
Reviewing and prioritizing the recommended solutions in collaboration with State Street for deployment through Change and Release Management Processes;
Monitoring Incident trends, investigating the causes for unavailability, and driving preventive and corrective actions with the help of Problem Management;
Tracking the planned unavailability time, and in collaboration with the Service Level Management Process, providing feedback to the Change Management team on which changes are to be approved;
Leading meetings to drive all agreed-upon improvement plans, and escalating lack of cooperation from State Street and other Actors per the agreed-upon escalation process and methodologies; and
Hosting or participating in agreed-upon and key meetings to drive Process execution.
What we value
These skills will help you succeed in this role:
Proven analytical and problem-solving skills
Demonstrated ability to think both tactically and strategically.
Proven stakeholder management including with senior leadership.
Good stakeholder management, able to work well under pressure and deal with demanding stakeholders across the business
Ability to work across countries and regions
Understanding of how cross platform technologies work
Ability and aptitude to pick up new technologies and procedures

Education &

Preferred Qualifications
A Minimum of 8 years of experience in Availability Management in ITIL Change Management Operations.
Work Requirement
Four days work from office to manage APAC/EMEA shift.
About State Street  Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal…