Zoho Business Analyst

Company Description
Nexivo Consulting, a Zoho Premium Partner, specializes in streamlining and automating business processes for enterprises and small businesses using Zoho solutions. Our expertise spans areas such as Sales, Lead Generation, Marketing, HR Operations, Internal Productivity, Employee Collaboration, IT Operations, and Accounts and Finance. With a team of experienced and certified Zoho Business Consultants, we deliver solutions through a proven, process-driven implementation methodology to meet diverse business goals.

Nexivo is committed to driving success for its clients by providing tailored and efficient solutions.

Role Description
This is a full-time on-site role as a Zoho Business Analyst based in Hyderabad. The responsibilities include gathering and analyzing business requirements, designing effective solutions using Zoho applications, and optimizing workflows to enhance operational efficiency. You will collaborate with cross-functional teams, provide expert advice on Zoho solutions, and support the implementation process to ensure alignment with business objectives.

Experience:

1–4 Years
Mandatory:
Minimum 1 Year Experience in Zoho Applications

Location:

Gachibowli, Hyd

Job Summary
The Business Analyst will serve as the bridge between customers and internal delivery teams, ensuring accurate requirement gathering, solution alignment, scope control, and timely project execution.
The role requires strong Zoho application knowledge, stakeholder communication skills, and the ability to deliver projects within defined timelines and effort budgets while maintaining high customer satisfaction.

Key Responsibilities
Requirement Gathering & Analysis
Conduct detailed discussions to understand client business processes and requirements.
Document functional and technical requirements clearly and accurately.
Translate requirements into optimal Zoho-based solutions.
Identify dependencies, risks, and scope changes proactively.
Zoho Solution Implementation Support
Work closely with technical teams on Zoho applications (Zoho CRM, Zoho People, Zoho Books, Zoho Recruit, etc.).
Ensure solution alignment with business objectives and approved scope.
Participate in solution demos and client walkthroughs.
Project & Timeline Management
Coordinate with stakeholders to ensure milestone adherence.
Proactively follow up to avoid delays and unblock issues.
Communicate requirement updates and changes promptly to internal teams.
Scope & Effort Monitoring
Ensure strict adherence to project scope.
Monitor effort estimation and logged hours.
Support efficient call management and structured change control.
Customer Engagement & Closure
Provide regular project updates and collect feedback.
Address queries and concerns promptly.
Conduct demos and training sessions.
Ensure smooth handover and completion of deliverables.

Required Skills
Minimum 1 year hands-on experience with Zoho applications (Mandatory)
Strong understanding of requirement gathering and documentation
Experience in client-facing discussions
Knowledge of business process mapping
Strong analytical and problem-solving skills
Familiarity with Jira, Confluence, MS Office tools
Excellent communication and presentation skills
Fluency in English – strong verbal and written communication skills

Qualifications
Bachelor’s degree in Business, IT, Engineering, or related field
1–4 years of experience as a Business Analyst or similar role
Experience working in consulting or implementation projects preferred