Assistant Manager – Learning Solutions & Alumni Relations

Job Purpose

The Assistant Manager / Analyst – Alumni Engagement & Learning Solutions will support the execution of alumni engagement initiatives while driving data-driven insights through reporting, dashboards, and analytics. The role will focus on managing operational aspects of alumni engagement, analysing engagement data, and supporting internal stakeholders with high-quality dashboards, presentations, and actionable insights.
The position requires strong analytical capability, advanced proficiency in data tools, and the ability to translate data into meaningful recommendations to enhance alumni engagement and learning experiences.

Job Outline
Alumni Engagement Support
Support planning and execution of alumni engagement initiatives such as:
Masterclasses, webinars, workshops, and networking events (virtual and in-person)
Coordinate logistics, vendor management, timelines, and event execution support
Assist in maintaining alumni communication channels and engagement platforms
Support collection and consolidation of alumni feedback and engagement data
Data Analytics & Reporting
Develop and maintain dashboards and reports using:
Advanced Excel
Power BI
Salesforce and other CRM platforms
Track and analyse alumni engagement metrics including:
Participation trends
Feedback insights
Programme impact metrics
Convert raw data into structured insights and presentations for leadership
Support automation and optimisation of reporting processes

Stakeholder & Faculty Coordination
Support coordination of alumni-facing faculty sessions and engagement initiatives
Work closely with internal teams including Programme Management, Marketing, Customer Service, Learning Architecture and Sales to ensure smooth execution
Assist in preparing presentations, reports, and data summaries for stakeholder reviews
Process Improvement & Innovation Support
Identify trends and patterns in alumni data to recommend improvements
Support testing and implementation of new engagement formats and initiatives
Contribute to improving data quality, reporting accuracy, and process efficiency.

Job Specification
Knowledge / Education

Bachelor’s degree in any discipline (IT, Business, Analytics, Statistics, or related fields preferred)

Specific Skills
Advanced proficiency in Microsoft Excel (mandatory)
Strong working knowledge of Power BI or similar visualization tools
Familiarity with Salesforce or CRM platforms preferred
Strong data interpretation and analytical skills
Ability to build high-quality dashboards and presentations
Logical thinking and problem-solving ability
Strong attention to detail and data accuracy
Good written and verbal communication skills
 Ability to manage multiple tasks and meet deadlines

Desirable Experience
1–3 years of experience in analytics, reporting, operations, programme support, or similar roles
Experience in education, L&D, alumni engagement, or CRM-based roles preferred

Job Interface/Relationships:
Internal

Alumni Relations Team
Programme Management
Marketing & Communications
Learning Architecture
Sales

External
Alumni community
Event Management Vendors
Platform / Technology Partners

Key Responsibilities and % Time Spent
Alumni Engagement & Event Support - 35%
Data Analytics & Dashboard Reporting - 35%
Stakeholder Coordination & Presentation Support - 20%
Process Improvement & Innovation Support - 10%

KRA -  Alumni Engagement & Learning Solutions Reporting
KPI -  Accuracy and quality of dashboards, reports and operational support
Measure -  Timeliness & Accuracy
Weightage -  40%

KRA -  Data Insights & Analytics
KPI -  Quality of insights and actionable recommendations
Measure -  Stakeholder Feedback
Weightage -  40%

KRA -  Process Improvements
KPI -  Contribution to automation and efficiency initiatives
Measure -  Number of Improvements Implemented
Weightage -  10%

Any Other Significant Input
Role will require working extended hours on select days of the week and on some Saturdays