SAP Project Manager

We are seeking an experienced Project Manager with a strong OTC or MM functional background to manage end-to-end SAP Application Management Services (AMS) engagements. The role focuses on ticket governance, SLA management, stakeholder communication, and global delivery oversight, with exposure to implementation and transition activities.

Key Responsibilities

• Own SAP AMS delivery ensuring SLA and KPI compliance

• Drive daily ticket triage, prioritization, and resolution

• Manage incidents, problems, changes, and service requests

• Lead daily stand-ups, weekly governance calls, and monthly service reviews

• Act as the primary interface with customer IT and business stakeholders

• Handle escalations, risks, and issue follow-ups to closure

• Provide functional oversight leveraging SAP OTC or SAP MM expertise

• Manage global onshore/offshore teams and ensure delivery accountability

• Prepare and present daily, weekly, and monthly management reports. (Management Reporting)

• Support AMS transitions, hypercare, or stabilization (good to have)

Required Skills

• Strong experience in SAP OTC or SAP MM

• 7-10 Years of Total experience

• Hands on SAP AMS delivery and governance experience

• Excellent understanding of ITIL-based support processes

• Strong stakeholder management and customer-facing skills

• Exceptional verbal and written communication skills

• Proven ability to manage SLAs, backlog aging, MTTR, and CSAT

• Experience with Service Now, JIRA, SAP Solution Manager, or similar tools

• Ability to work in a global delivery, shift-based environment

• Exposure to SAP ECC and/or S/4

HANA landscapes

Good to Have

• SAP implementation or rollout experience

• ITIL, PMP, or SAP Activate certification

• Automotive Client experience