Job Description & How to Apply Below
A Pharmaceutical company based on San Diego, CA is seeking technical support resources to support and manage tier 1 tickets for their internal, global team.
About the Role
Technical support resources will be responsible for managing tier 1 tickets and providing assistance to the internal team overnight, candidate will sit in Hyderabad
Shift 2
6:00pm–3:00am IST
Shift 3
9:30pm–6:30am IST
Responsibilities
2+ years of experience with tier 1 help desk, service desk, or technical support role.
Strong customer support background via phone, email and ticketing systems and ability to communicate clearly and professionally with users regarding issue status and resolution.
Strong understanding and troubleshooting experience of Microsoft 365 suite (Outlook, Teams, One Drive, SharePoint).
Experience troubleshooting desktop support operating systems (Windows and/or macOS operating systems).
Experience with remote support tools.
Experience managing high volume tickets with an enterprise level ticketing system like Solar Winds or similar.
Required Skills
2+ years of experience with tier 1 help desk, service desk, or technical support role.
Strong customer support background via phone, email and ticketing systems.
Strong understanding and troubleshooting experience of Microsoft 365 suite.
Experience troubleshooting desktop support operating systems.
Experience with remote support tools.
Experience managing high volume tickets.
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