Sap Customer Relationship Management Consultant

• 7+ Yrs of exp in Requirements Gathering & Design:
Analyze business needs and map them to SAP CRM functionalities, performing fit-gap analysis.

• Configuration:
Configure CRM Web UI, Business Partner, Actions, Status Profiles, and Organizational Management.

• Middleware & Data Exchange:
Manage data exchange, including Initial/Delta load, Monitoring BDOCs, and troubleshooting Middleware issues between SAP ERP/S/4

HANA and CRM.

• Process Expertise:
Implement best practices in Sales (Opportunity, Quotation), Service (Service Orders, Complaints), and Marketing (Segmentation).

• Documentation & Training:
Prepare functional specifications (FS) for ABAP teams, configuration documents, and user manuals.

• Testing:
Conduct Unit Testing, Integration Testing, and support User Acceptance Testing (UAT).

• Technical Knowledge:
Strong understanding of CRM Web UI, BOL/GENIL, and MVC architecture.

• Integration:
Solid experience with Middleware, BDOCs, and Idocs.

• Functional Focus:
Strong knowledge of CRM Sales, Service, or Marketing modules