Network Operations Center Engineer

Dear Candidates ,

We are hiring NOC Engineers for Hyderabad Location

Experience : 2-4 Years
Shifts :
Rotational Shifts
Current

Location:

Hyderabad
Work Location :
Hyderabad

JD :

Primary Skill Set :
Analyze the Alerts and Escalate the event
Monitors dashboards round-the-clock which acts as an eye to the whole Vesuvius Infrastructure, NOC Engineers should be able to detect any impending hardware failures, voice and Data network failures and to help identify the root cause of any existing or impending events
NOC engineer will escalate critical events to Operation Group
Monitoring the Infrastructure real time
Continuously review all the infrastructure globally.
Monitors any changes in the infrastructure, or any issue that may impact the IT environment
Documentation and reporting
Prepare Weekly and Monthly Alert Report
Monitor the change events (includes planned changes / preventive maintenance/ client maintenance)
Disable the alerts and alarms at the start of the change event for impacted devices
During the change event closely monitor the rest of the infrastructure to detect any impact
Enable the alerts and alarms after the completion of change event
Incident Handling
Ready to support during the outages and provide regular updates until the event it closed.
Secondary Skill Set :
Maintain strong working relationships with all IT Functions
Quarterly Infrastructure Health Analysis
Maintain and update vendor support information
Mentor the peer group
Information sharing and knowledgebase updates

Roles and Responsibilities :
Alert Monitoring, Response & Management.
Trouble Ticket and Service Request Management.
Voice and E-mail based support.
Remote Diagnostics and Troubleshooting.
Maintain SLA
Updates hourly, weekly, monthly and sending reports Periodically.
Using Service Now as our ticketing tools.
Tracking, Reporting & Management.
Knowledge Repository Creation & Management.
Incident management support.

Interested candidates , please share your resumes to