Lead Consultant

Job Title:

Service Now ITOM Lead Consultant
Experience Level: 6-10 years

Location:

Hyderabad / NCR / Mumbai / Bangalore/Pune
Job Type: Full-Time, Hybrid

Job Description:

ITOM Visibility & CMDB Consultant

Position Overview
We are seeking an experienced ITOM Visibility & CMDB Consultant to join our Service Now team.
The ideal candidate will have 6–10 years of IT experience, with deep expertise in Service Now IT Operations Management (ITOM), including at least two full-cycle ITOM implementation projects. ITOM-specific certifications are required. Location

Key Responsibilities

• Lead the design, implementation, and optimization of Service Now ITOM Visibility solutions.

• Architect and deploy Service Now CMDB (Configuration Management Database), Discovery, and Service Mapping modules.

• Required knowledge on CSDM and Services framework of CMDB.

• Collaborate with infrastructure, application, and business teams to define requirements and ensure data quality and governance in the CMDB.

• Plan and execute integrations with asset, monitoring, and cloud management tools.

• Advise on ITOM best practices, data normalization, reconciliation, and remediation activities.

• Mentor junior team members on ITOM, CMDB, and related Service Now modules.

• Prepare and deliver presentations/demos for clients and internal stakeholders.

• Document technical designs, processes, and workflows for ongoing CMDB maintenance and ITOM expansion.
Requirements:

•

Experience:

6–10 years in IT, with at least two (2) end-to-end Service Now ITOM implementation projects.

•

Certifications:

Service Now ITOM-related certifications (e.g., Certified Implementation Specialist – ITOM, Discovery, Service Mapping).
Technical

Skills:

• In-depth knowledge of Service Now platform and ITOM suite (Discovery, Service Mapping, Event Management, CMDB, Orchestration).

• Practical experience with IT infrastructure, network protocols, cloud services, and integrations.

• Strong understanding of CMDB structuring, IT asset lifecycle, and configuration management practices.

• Hands-on experience with scripting (JavaScript, Glide) and Service Now integrations.

• Analytical

Skills:

Ability to translate business requirements into technical solutions, ensure CMDB data integrity, and drive actionable ITOM use cases.

• Communication:
Excellent written and verbal communication skills; experience with client workshops and presentations.