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Job Description & How to Apply Below
This role requires strong organizational skills, basic workflow management knowledge, and the ability to provide timely support to internal stakeholders.
Key Responsibilities
Provide first-level support for Compliance Wire users, including troubleshooting access and login issues.
Perform password resets and user account maintenance within Compliance Wire.
Process and resolve IT service tickets related to training assignments and learning management activities.
Assign, update, and track training curricula and learning activities in Compliance Wire.
Support end users with training enrollment, completion tracking, and system navigation.
Monitor ticket queues and ensure timely resolution in accordance with service level expectations.
Collaborate with HR, Quality, Compliance, and IT teams to resolve training-related issues.
Maintain accurate records of support requests and resolutions.
Assist with user provisioning, deactivation, and role updates as needed.
Support periodic audits and reporting activities related to training compliance.
Required Qualifications
4–7 years of experience in LMS administration, training support, help desk support, or a related role.
Experience working with Compliance Wire is highly preferred.
Experience handling user account administration and password resets.
Familiarity with ticketing systems such as Service Now, Jira, Zendesk, or similar platforms.
Understanding of basic workflow processes and training assignment management.
Strong customer service and communication skills.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
Preferred Qualifications
Prior experience supporting Learning Management Systems (LMS) in regulated environments such as pharmaceutical, biotechnology, medical device, healthcare, or life sciences industries.
Knowledge of GxP training compliance processes.
Experience generating training reports and compliance metrics.
Familiarity with quality and compliance-related training programs.
Key Competencies
Attention to detail
Problem-solving mindset
Customer-focused approach
Time management and prioritization
Ability to work independently
Strong written and verbal communication skills
Nice-to-Have
Direct experience administering Compliance Wire training workflows.
Experience supporting regulated industry training compliance requirements.
ABOUT BRICKRED SYSTEMS
Brick Red Systems is a global leader in next-generation technology, consulting, and business process services. The company helps organizations accelerate digital transformation through innovative, scalable, and high-impact solutions across industries worldwide.
With ISO 27001 and ISO 9001 certifications and over a decade of experience, Brick Red Systems leverages cloud computing, analytics, hyper-automation, robotics, cognitive computing, and emerging technologies to deliver measurable business outcomes.
The organization fosters a strong continuous learning culture, enabling clients and talent to build future-ready digital capabilities and maintain a competitive edge in a rapidly evolving global marketplace.
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