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Job Description & How to Apply Below
Accountabilities and Responsibilities
Ready to work in UK shift from office in hybrid manner.
Ownership of all operational services running Windows and x86 services on Public Cloud, Private Cloud and On Prem platforms, both physical and virtual, supporting the UK, Ireland and Luxembourg businesses, ensuring all systems are fit for purpose, maintained, monitored and are compliant with Paragon’s internal and external obligations
Ownership of all Identity services, Active Directory, Entra
ID, Secure Envoy and associated services including DNS, DHCP, and Radius running on Windows Server technology.
Ownership of Paragon’s Azure, AWS and OCI tenants covering IaaS, and M365 suite of tools
Ownership of data and system integrity across Paragon’s multi-cloud estate, ensuring BCP and DR platforms are maintained and tested appropriately.
Acts as a resolver for all Wintel issues across Paragon’s on prem and Multi-Cloud environment, providing troubleshooting and leadership for incident management.
Maintain MI reporting in a timely manner and ensure all actions are concluded on time
Ensure Wintel systems maintain compliance with Paragons internal, external and client accreditation obligations
Provide technical support for Microsoft Windows operating systems and related software.
Perform system maintenance, patching and updates ensuring compliance with Paragon’s security policies and controls.
Create, update and maintain accurate documentation of technical issues and solutions.
Collaborate with other IT team members to resolve complex issues.
Ownership of all process documentation across the multi-disciplines of the team
Responsible for ensuring the configuration, release and performance management of all systems maintaining the CMDB and Service Management toolsets
Ownership and management of all encryption solutions including Thales Key Secure and Cipher Trust
Ownership and management of Paragon’s hypervisor platforms based on VMWare with some Hyper-V.
Ownership and management of Paragon’s Citrix estate
Qualifications:
Proven experience in a similar role for at least 5 years, show casing continued improvement of the technology estate
Proven experience with public Cloud Systems across Azure, OCI and AWS.
Strong knowledge and experience of managing M365 Services and Microsoft Technologies in a hybrid model.
Strong proficiency in scripting language, Power Shell.
Excellent problem-solving skills and ability to troubleshoot complex issues, leading a multi disciplined team as required.
Strong communication skills and ability to work in a team environment.
SFIA Level 3
Preferred Qualifications:
Microsoft and/or Cloud certifications (e.g. MCSE, AZ900 etc).
Experience with virtualization technologies (e.g., VMware, Hyper-V).
Experience working with x86 technology based on Dell VXRail, HP Proliant and Cisco UCS technologies in HCI and 3 tier architectures.
Knowledge of scripting languages (e.g., Power Shell).
Experience with ITIL processes and practices.
Preferred
Skills:
Proven experience as a Senior Windows Support Engineer or similar role.
Strong knowledge of Microsoft Windows Server operating systems, VMWare (incl SRM) and Citrix technologies.
Familiarity with Active Directory, Group Policy, and network protocols.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
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