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Job Description & How to Apply Below
Role - Service Management SME (Walk-in)
Years of Experience - 6 to 12 years
Location - Hyderabad
Key Responsibilities:
Manage end-to-end ITSM processes (Incident, Problem, Change, Request Management)
Ensure adherence to SLA, KPI, and service quality standards
Lead major incident management and escalation handling
Drive root cause analysis and problem management lifecycle
Manage and maintain CMDB / Asset lifecycle governance
Conduct governance calls, service reviews, and reporting
Drive continuous service improvement (CSI) initiatives
Coordinate with cross-functional teams (infra, network, apps)
Technical
Skills:
ITIL Framework (Foundation / Intermediate)
Service Now / BMC / Jira Service Management
Knowledge of Incident, Problem, Change, CMDB modules
Reporting tools, dashboards, and analytics
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