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Job Description & How to Apply Below
Are you passionate about technology and delivering outstanding IT support? We’re looking for an experienced EUC Engineer to join our dynamic IT team. In this role, you'll be responsible for ensuring our employees have a smooth and secure experience with their devices, applications, and desktops — whether they're in the office or working remotely or factory floor
As our EUC Engineer, you’ll play a key part in maintaining and improving our desktop infrastructure, helping users stay productive while making technology seamless.
What You'll Do
Provide expert-level support for desktops, laptops, mobile devices, Macs, dumb terminals and printers
Configure and manage Windows 10/11 devices, software deployments,
Support Microsoft 365 applications, including Outlook, Teams, and One Drive
Manage and maintain tools like EPC, Intune, Active Directory, and Azure AD
Package, test, and deploy software and updates
Troubleshoot hardware, software, and connectivity issues
Ensure endpoint security through patching, antivirus, and encryption
Work with other IT teams to implement changes and improve user experience
Document systems, processes, and provide user support when needed
Possibility to travel to other sites, if and when required.
JML - Joiner, Mover, Leaver - procedures for onboarding new employees, managing internal transitions, and offboarding departing personnel
What We're Looking For
1 + years of experience in a similar EUC/Desktop Support/IT Infrastructure role
Strong hands-on knowledge of Microsoft 365, Windows OS, and end-user device management
Experience with EPC, Intune (Endpoint Manager), and Active Directory
Solid troubleshooting skills with a customer-first mindset
Familiarity with Power Shell scripting for automation is a plus
Knowledge of VPN software Secur Envoy, and Citrix is desirable
Knowledge of Apple Mac devices (Configuring and setting up ) is a must .
Strong communication and teamwork skills
Experience in Networking, DNS, DHCP, TCP/IP and Wi-Fi
Exposure to Service Now, Jira or similar ITSM platforms
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