Senior Consultant

The Service Now GRC Specialist operates at the Senior Associate level, supporting implementation and optimization of Service Now GRC solutions. The role partners with Compliance, Privacy, Information Security, and IT teams to enable scalable risk and policy management. It focuses on system configuration, process alignment, and control integration. The position requires independent ownership, analytical thinking, and strong communication.

Job Duties & Responsibilities
Execute and own components of Service Now GRC implementations
Configure workflows for policy, risk, and control management
Support design and improvement of GRC processes
Maintain and enhance GRC data models and controls
Troubleshoot system issues and drive resolution or escalation
Collaborate with IT on platform performance and integrations
Analyze GRC data to identify risks and inefficiencies
Prepare reports on compliance metrics and risk indicators
Partner with cross-functional teams to align solutions
Provide updates on progress, risks, and dependencies
Document system configurations and process changes
Support user training and adoption of GRC tools
Identify process and system improvement opportunities
Contribute to risk transformation initiatives
Share knowledge and support team capability development

Minimum Qualifications
Bachelor’s degree in business, information systems, or related field
Service Now Certified System Administrator certification
A minimum of three years of relevant professional experience in compliance, information security, risk management, and/or system implementation
A minimum of two years of experience implementing and/or supporting Service Now GRC
Understanding of compliance, privacy, and information security
Ability to translate business requirements into technical solutions
Strong analytical and problem-solving skills
Ability to work independently and manage multiple priorities
Strong written and verbal communication skills

Preferred Qualifications
Service Now Certified Implementation Specialist – Risk and Compliance (CIS-RC)

Experience with GRC frameworks and regulatory requirements