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Job Description & How to Apply Below
Location:
Hyderabad
Exp: 5-10 yrs
Mode of interview :
Virtual
Must Have
Skills:
24×7 Command Center / NOC / Operations Center support experience
Strong knowledge of ITIL processes – Incident, Problem, Change, and Service Request Management
Hands‑on experience with monitoring tools (e.g., App Dynamics, Splunk, Dynatrace, Solar Winds, Netbrain, Nagios, SCOM, Grafana)
Experience working with Service Now or similar ITSM tools for ticket logging, tracking, and escalation
Ability to perform initial triage, impact analysis, and priority assessment
Good understanding of application, infrastructure, database, and network alerts
Experience in shift-based operations , including weekends and night shifts
Strong verbal and written communication skills
Exposure to banking/financial services environments is an advantage
Key Responsibilities *:
Monitor applications, infrastructure, and batch jobs using enterprise monitoring tools
Acknowledge, log, and classify incidents within defined SLAs
Perform Level‑1 troubleshooting and escalate to appropriate L2/L3 teams
Coordinate Major Incident Management (MIM) calls and communication bridges
Ensure timely updates to stakeholders and business users
Track incident lifecycle to closure and validate resolution
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