User Experience Design Manager

Job Description

Position Overview
We are seeking a Design Ops Manager to lead operational excellence in a tech-driven design organization. This role focuses on optimizing workflows, managing design systems, and enabling AI-powered processes while ensuring ethical governance and human oversight.
About Evernorth Digital
Evernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine health care as we know it, and the Evernorth team is unified in the belief that we are responsible for the future of healthcare. This means that our products must inspire change in people that leads to positive pathways: pathways that lead to health, to healing, to preventative wellness and ultimate vitality.

The Evernorth Digital team is like few in comparable Technology companies today: we are a collective of carefully curated, specialized disciplines that, when whole, imagines, plans, defines, tests, instruments, measures, builds, deploys, monitors and optimizes end-to-end experiences that represent the health services suite of product offerings. We are united by our mission to improve life and health outcomes towards aspirational vitality, but we practice our crafts in a discipline orientation that allows us to perfect, excel, and stay current;

we then bring our gifts together in an impressive expression of teamwork.

The mission of the Enterprise Design Systems team is to set the bar for design system disciplines and define the processes, work output, platforms and tools that will bring efficiency and quality to product delivery. This team incubates new design patterns that represent the evolution of the brand in the digital product environment, and innovative experiential concepts that push the expectations of users in the health-focused digital ecosystem.

The design system is intended to deliver cohesive and consistent design standards to all product lines associated with health plan and health services, and to expand to represent the voices of the direct customer, the client, and the provider.

Responsibilities
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Roles and Responsibilities

Lead and manage multidisciplinary design and content teams, balancing people leadership, delivery excellence, and long‑term capability building. Streamline, scale, and continuously optimize design and content workflows using tools such as Figma, Supernova, and emerging AI‑enabled platforms.
Establish and mature Design Ops and Content Ops practices to improve operational efficiency, predictability, and quality across enterprise programs. Oversee resource planning, project intake, prioritization, and execution across design, content, product, and engineering teams.
Govern the end‑to‑end lifecycle of the design system, including component libraries, documentation, contribution models, and version control.
Define and evolve governance frameworks for design systems and content architecture, progressively introducing automation‑first and AI‑assisted governance.
Partner with engineering teams to integrate design systems seamlessly into development pipelines, enabling reuse, consistency, and scalability. Leverage Figma Analytics and system telemetry to identify adoption gaps, workflow inefficiencies, and opportunities to advance enterprise Design Ops maturity.
Own and manage the design roadmap backlog, including story definition, prioritization, and dependency management.
Lead Program Increment (PI) planning and agile ceremonies using tools such as JIRA, Wrike, or equivalent platforms.
Define and maintain effective engagement models with US, HIH, and global teams to enable strong cross‑functional collaboration. Act as a strong accessibility advocate, ensuring adherence to WCAG, ADA, and inclusive design standards across design and content outputs. Collaborate closely with teams focused on content architecture and content strategy to ensure alignment with experience and system goals.
Oversee large‑scale content development initiatives, integrating intelligent tooling and…