IT Specialist Cloud Services, Global

Position: IT Specialist Cloud Services, Global  )
The IT Specialist Cloud Services, Global, is responsible for supporting the delivery, optimization, and operational stability of the company’s cloud and on-premises data centre infrastructures. This role encompasses designing, implementing, maintaining, and optimizing compute, storage, networking, and platform services to ensure they are secure, highly available, cost-effective, and in line with business and technology strategies. Additionally, the position contributes to executing the global cloud and data centre strategy by implementing cloud solutions, supporting ongoing operations, ensuring platform reliability, and collaborating with both global and regional IT teams.

The IT specialist brings deep technical expertise across hybrid cloud environments, acting as a subject-matter expert for cloud platforms (such as Azure and AWS) and data centre technologies to ensure seamless integration, reliable operations, and compliance with security standards. This role oversees the technical execution and daily operations of assigned IT services supporting migrations, automation, capacity planning, performance optimization, cost optimization, and security improvements while managing incidents, problems, changes, and service requests.

The IT specialist monitors technical performance supporting continuous service improvement, enhancing security and compliance through engineering and automation initiatives.

Key stakeholders for the IT Specialist include service owners, service managers, process managers, provider managers, regional delivery leads, other IT functions (i.e., SD, I&A, and IT security), and external partners to deliver consistent and effective Global IT services

Hybrid Cloud Operations
Support delivery, configuration, and ongoing operations of a hybrid cloud environment that integrates on-premises data center infrastructure (private cloud) with public cloud services such as Azure & AWS.
Support the design, deployment, and maintenance of cloud services across Azure, AWS, or other enterprise cloud platforms.
Manage virtual machines, storage, networking, security groups, and resource configurations.
Optimize cloud consumption and costs through governance, tagging, rightsizing, and automation.
Implement and maintain cloud backup, disaster recovery, and support for business continuity.
Oversee on‑premises compute, storage, and network environments (VMware, Hyper‑V, SAN/NAS, etc.).
Monitor data center capacity, performance, and health to maintain high availability.
Manage physical infrastructure where applicable: racks, power, cooling, cabling, hardware lifecycle.
Coordinate upgrades, patching, firmware updates, and lifecycle refresh activities.
Support hybrid architectures, ensuring seamless integration between cloud and on‑prem systems.
Manage hybrid cloud-related connectivity solutions (VPN, Express Route, SD‑WAN) and hybrid identity.
Implement hybrid management tools (e.g., Azure Arc, VMware Cloud, monitoring platforms).
Monitor health, performance, and utilization of metrics for computing, storage, backup, and network systems in premise data centers, proactively identifying risks or opportunities for improvement.
Maintain and improve operational runbooks, deployment procedures, and platform documentation to ensure accuracy and repeatability.
Conduct technical troubleshooting and deep-dive root cause analysis for incidents affecting either cloud services or on-premises infrastructure, ensuring rapid and coordinated recovery.
Understanding cloud cost drivers and ability to perform cost analysis and optimization.

Hybrid Cloud Projects & Change Implementation
Contribute to infrastructure modernization initiatives—including cloud migrations, datacenter consolidation, platform refresh cycles, and hybrid cloud implementations
Implement and monitor approved changes across cloud and data center platforms in alignment with architecture designs and security/compliance requirements.
Partner with architects and engineering teams to validate solution designs, identify operational considerations, and support successful deployment.
Participate in automation and orchestration initiatives that reduce manual effort and improve…