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Job Description & How to Apply Below
Customization Engineer – Dynamics 365 CE
Job Location:
Hyderabad, Telangana
Worksite:
Onsite [100%]
About WCT:
Wafer Wire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless Dev Ops, ML Ops, AI Ops, and Sec Ops implementation.
We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).
About Role/Project:
We are looking for a customization engineer primarily focused on Microsoft Dynamics 365 Customer Engagement (CE) customization. This role is critical in supporting enterprise customers by troubleshooting and resolving issues related to customizations, configurations, extensions, and platform behavior in Dynamics 365 CE.
The ideal candidate should have strong hands-on experience in customization and extensibility within Dynamics 365 CE , including plugins, workflows, JavaScript, Power Platform, and solution architecture. The role requires deep understanding of how customizations impact system behavior, performance, and customer scenarios.
Responsibilities:
Case Management & Customer Support
Own and resolve customer support cases related to:
Dynamics 365 CE Customization
Power Platform (Power Apps, Dataverse)
Extensions and integrations impacting CE behavior
Provide timely updates and maintain SLA adherence in a Microsoft Support environment
Customization Troubleshooting & Debugging
Troubleshoot issues related to:
Plugins, custom workflows, and business rules
JavaScript and client-side scripting
Custom APIs and integrations
Forms, views, entities, and model-driven apps
Solution layering and managed/unmanaged solutions
Perform deep technical analysis:
Debug plugin execution and workflow failures
Analyze logs, traces, and telemetry
Identify root cause across customization, configuration, or platform
Platform & Extensibility Analysis
Investigate issues involving:
Dataverse schema and relationships
Security roles and access issues
Solution imports, upgrades, and dependencies
Performance issues caused by customizations
Understand impact of customizations on:
System performance
Data integrity
User experience
Cross-functional Collaboration
Work closely with:
Microsoft support ecosystem / engineering teams
Internal pods (Application, Client, Platform teams)
Drive escalations, bug validation, and solution alignment
Documentation & Knowledge Management
Document troubleshooting steps, resolutions, and best practices
Contribute to reusable knowledge base and troubleshooting guides
Identify recurring customization issues and recommend improvements
Required Qualifications:
Experience:
3–7+ years in Dynamics 365 CE customization / development / support roles
Strong expertise in:
Dynamics 365 CE Customization
Plugins (C#), Custom Workflow Activities
JavaScript (client-side scripting)
Power Platform (Power Apps, Dataverse)
Solution management (managed/unmanaged solutions)
Experience in troubleshooting:
Plugin execution issues
Workflow failures
JavaScript/form issues
Solution import/export issues
Security and permission-related problems
Good understanding of:
Dataverse architecture
SDK and APIs
Event pipeline and plugin execution context
Good to have:
Experience working in Microsoft Support projects
Experience with integrations (REST APIs, Azure services)
Microsoft certifications (Dynamics 365 / Power Platform)
Equal Employment Opportunity Declaration:
WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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