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Job Description & How to Apply Below
We’re Looking for Someone With
:5+ year s in Service Desk/Support roles, including 3+ years as Team Leader/Manage r including coaching, mentoring, and staff development
.3+ years recent experienc e as Service Support Analyst in B2B software support (direct ticket ownership
)Operational Change Managemen t experience (governance, CAB leadership
)Technical knowledg e (support perspective) of hardware/infrastructure and COTS software:
Linux, Windows, Oracle SQL, VMwar
eStrong written and verbal communication skills; ability to influence across levels and functions
.Ability to operate calmly under pressure, make timely decisions with incomplete information, and handle urgent situations
.Strong organization, planning, estimation skills; ability to multi-task and monitor others’ activities
.High attention to detail; strong comprehension and lateral thinking
.Integrity, transparency, and a customer-first mindse
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