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Job Description & How to Apply Below
Key Responsibilities
Production Integration :
Embed within the software development teams to document new features, APIs, and system architectures in real-time
User Documentation & Guides :
Author and maintain high-quality End-User Manuals, Installation Guides, and Troubleshooting modules
Content Lifecycle Management :
Manage the documentation versioning process to ensure guides match specific software release versions (v1.0, v2.0, etc.)
Communication Bridge :
Act as a high-level communicator who can interview subject matter experts (SMEs) and synthesize their technical knowledge into plain English for customers
Information Architecture :
Design the structure of the help portal or documentation site to improve findability and user self-service rates
Editorial Leadership :
Review and edit content produced by other departments (Marketing, Support, Engineering) to ensure brand and stylistic consistency
Experienc e: 3-7 Years
Educatio n: MA in English (Preferred)
Industr y:
Software Development / SaaS / Product Engineering
Locatio n:
Hyderabad
Required Skills & Experience
Academic Excellence : An MA in Engl ish is required. We value your ability to apply advanced composition, rhetorical theory, and professional writing standards to technical content
Software Expertise : 5+ years of experience in a software production environm ent. You should be comfortable with Agile/Scrum methodologies and the software release process
Mastery of User Guides : A proven track record of building user-centric documentation that reduces support tickets and improves user adoption.
Communication :
Exceptional interpersonal skills. You must be able to lead meetings, present documentation strategies to stakeholders, and negotiate content requirements with engineers
Technical Toolset:
Experience with industry-standard tools such as Mad Cap Flare, Adobe Frame Maker, Confluence, or Markdown-based Docs-as-Code (Git Hub/Git Lab).
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