Oracle HCM cloud-Helpdesk

Greetings from TCS!!

TCS is hiring for Oracle HCM cloud-Helpdesk

Exp; 6 to 12 years

location:
Pan India

Implement and configure Oracle HCM Cloud Help Desk (HRHD) modul

eGather business requirements and translate them into functional solution

sCase Management & Service Deliver

y
Core Skil

- ls Strong hands-on experience in Oracle HCM Cloud Help Desk (HRH

- D)
Good understanding of Oracle HCM modul
- es Experience in case management and HR service delivery process
- es Manage end-to-end lifecycle o
- f:

HR service reques
- tsCase management workflo
- ws Configure and maintai
- n:

Automated assignment rul
- es Escalations and notificatio
- ns Define and implement case resolution workflo

ws Integration & Process Knowled

- ge Integrate Help Desk with other Oracle HCM Cloud module
- s:

Core
- HRAbsence Manageme
- nt Payro
- ll Benefi

ts Reporting & Analyti

- cs Develop and maintain reports usin
- g:

OTBI (Oracle Transactional Business Intelligenc
- e)
BI Publish
- er Track KPIs such a
- s:

SLA adheren
- ceCase resolution ti
- me Service efficien

cy Design and configur

- e:

Service Requests (SR
- s)
Categories and subcategori
- es Queues and routing rul
- es Service Level Agreements (SLA

s)
Configure knowledge management and HR knowledge ba

se Preferred Qualificatio

- ns Oracle HCM Cloud certification (Help Desk or Core H

R)