Job Description & How to Apply Below
TCS is hiring for Oracle HCM cloud-Helpdesk
Exp; 6 to 12 years
location:
Pan India
Implement and configure Oracle HCM Cloud Help Desk (HRHD) modul
eGather business requirements and translate them into functional solution
sCase Management & Service Deliver
y
Core Skil
- ls Strong hands-on experience in Oracle HCM Cloud Help Desk (HRH
- D)
Good understanding of Oracle HCM modul
- es Experience in case management and HR service delivery process
- es Manage end-to-end lifecycle o
- f:
HR service reques
- tsCase management workflo
- ws Configure and maintai
- n:
Automated assignment rul
- es Escalations and notificatio
- ns Define and implement case resolution workflo
ws Integration & Process Knowled
- ge Integrate Help Desk with other Oracle HCM Cloud module
- s:
Core
- HRAbsence Manageme
- nt Payro
- ll Benefi
ts Reporting & Analyti
- cs Develop and maintain reports usin
- g:
OTBI (Oracle Transactional Business Intelligenc
- e)
BI Publish
- er Track KPIs such a
- s:
SLA adheren
- ceCase resolution ti
- me Service efficien
cy Design and configur
- e:
Service Requests (SR
- s)
Categories and subcategori
- es Queues and routing rul
- es Service Level Agreements (SLA
s)
Configure knowledge management and HR knowledge ba
se Preferred Qualificatio
- ns Oracle HCM Cloud certification (Help Desk or Core H
R)
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