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Job Description & How to Apply Below
Smart Winnr is an enterprise-grade sales enablement platform that helps organizations build sales
readiness through AI sales roleplay, coaching, and certification platform serves Fortune 500 clients including Boston Scientific, Johnson & Johnson, and AstraZeneca, along with other major
companies such as Abbott, Medtronic, HDFC Life, SBI Life, ICICI Prudential, and Aditya Birla to boost sales productivity. Smart Winnr has earned recognition from G2 as one of the top 50 sales products for two consecutive years, based on authentic customer reviews and feedback.
Job Role:
Product Support Engineer Intern
Job Role
Location:
Hyderabad
Role Description
We are looking for a proactive and detail-oriented Product Support Engineer Intern to join our dynamic
team in Hyderabad. In this role, you will work closely with internal stakeholders and global clients to
support the implementation and analysis of AI-powered product solutions. You will contribute to the
setup and execution of Proof of Concepts (POCs), analyse client requirements, and ensure that solutions are delivered effectively and aligned with business needs. This is a valuable opportunity to gain hands-on experience across global markets including the USA, UK, Europe, Japan, China, Singapore, and India, while developing cross-functional product, analytical, and communication skills.
Key Responsibilities
• Lead and support the setup and delivery of client-specific Proof of Concepts (POCs),
aligning execution with strategic objectives.
• Collaborate with cross-functional teams including product, project management, sales,
and support to deliver quality-tested and data-driven POC deployments.
• Work closely with internal stakeholders to understand business requirements and
translate them into actionable product configurations.
• Engage with global clients and internal teams across APAC, EMEA, and other regions to
support solution delivery and feedback cycles.
• Analyse issues, identify patterns, and assist in troubleshooting during the POC phase,
ensuring customer satisfaction and solution effectiveness.
• Document insights, user feedback, and implementation data to contribute to product
enhancement discussions and impact analysis.
Education
• BSc/MSC (Physics, Mathematics and Statistics).
Professional Experience
• 0–1 year of experience as a Product Support Engineer Intern or a similar role.
Skills & Tools
• Excellent verbal and written communication skills in English.
• Ability to quickly learn and work with platforms like Smart Winnr.
• Proficiency with Gmail, Microsoft Excel, Word, and PowerPoint.
Personal Attributes
• Highly motivated self-starter with a strong sense of ownership.
• Analytical thinker with excellent problem-solving capabilities.
• Customer-centric mindset and a passion for delivering high-quality support.
What We Offer
• Mentorship and guidance from experienced professionals in a fast-paced SaaS
environment.
• Exposure to real-world global projects and hands-on implementation experience.
• Opportunities to enhance both technical and professional skills.
• A collaborative and innovation-driven work culture with continuous learning.
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