AWS Administrator

Job Title:

Amazon Connect Developer / Administrator

Job Description
We are looking for an experienced Amazon Connect Developer / Administrator to design, implement, and manage cloud-based contact center solutions on AWS. The role involves developing customer interaction workflows, integrating AWS services, and ensuring performance, security, and scalability of the contact center environment.

Key Responsibilities
Amazon Connect Administration & Development
Design, configure, and manage Amazon Connect environments
Develop and maintain contact flows, queues, routing profiles, and user management
Configure IVR systems, call routing, and self-service workflows
AWS Cloud Integration
Build serverless integrations using AWS services such as Lambda, API Gateway, DynamoDB, S3, Lex, and Kinesis
Develop APIs and integrate Amazon Connect with CRM, ticketing, and enterprise systems
Operations & Support
Monitor contact center performance and availability
Troubleshoot telephony, routing, and integration issues
Manage system upgrades, enhancements, and migrations
Create runbooks and technical documentation
Security & Compliance
Implement IAM roles and enforce security best practices
Ensure regulatory compliance and conduct audits and access reviews
Reporting & Analytics
Configure real-time and historical reporting
Develop dashboards and KPIs for contact center performance
Integrate with BI and analytics tools
Required Skills
Hands-on experience with Amazon Connect
Strong knowledge of AWS services (Lambda, API Gateway, DynamoDB, etc.)

Experience with IVR and contact center workflows
Understanding of cloud security and IAM